Why hasn't my deposit been credited?

Below are the most common reasons why a crypto deposit may not have been credited. Please check each one:

1. Awaiting Blockchain Confirmations

Cryptocurrency confirmation times depend on the blockchain network, network congestion, and the number of confirmations required. While confirmations are typically completed within a few seconds to one hour, the actual time may vary based on prevailing network conditions.

2. Wrong Coin or Network Used

Before depositing, please verify that Moomoo SG supports the coin and network you are using. Depositing an unsupported token or using an unsupported network may result in permanent loss of funds with no possibility of refund.

3. Deposited to the Wrong Address

Please use the deposit address provided by Moomoo SG and double-check it before initiating the transfer. Depositing to an incorrect address may result in permanent loss of funds.

4. Below Minimum Deposit Amount

Moomoo SG requires a minimum deposit amount. Deposits below this threshold will not be credited and cannot be refunded. Please top up your deposit to meet the minimum threshold in order for the funds to be credited in your account. Please refer to Which crypto does Moomoo SG support for deposits? for the minimum deposit amounts by coin.

5. Wrong Wallet Type Address Used

Please ensure the address you use matches the wallet type selected on the wallet type selection page. Using a mismatched address type may cause the deposit to fail. This may result in permanent loss of funds with no possibility of refund.

6. Compliance Review

In certain circumstances, your deposit may be subject to a compliance review. If additional approval is required, processing may take up to 3 business days, and additional clarifications may be requested from you. Please be patient while we complete the review.