ASX Mail, Statements & Notifications FAQs

Based on valuable feedback we've received, we are pleased to announce that certain CHESS notifications will offer an email delivery option starting from October 9, 2024.

This new option will decrease the volume of physical mail you receive from the ASX regarding your CHESS-sponsored holdings.

If you're interested in exploring which notifications can be sent via email, please refer to the table below for detailed information:

Notification Details	Sent from	Delivery Method Prior to October 9, 2024	Delivery Method After October 9, 2024
Welcome to CHESS Notification (notifying clients that they are now CHESS sponsored)	CHESS	Letter by Post	Email
Activate New ASX CHESS Statement Portal Account	CHESS	Letter by Post	Email
CHESS Statements (for changes to holdings)	CHESS	Letter by Post	Email
CHESS Change of Address (for updating registered address)	CHESS	Letter by Post	Email
Letters from Share Registry (regarding your holdings/change of bank for dividends, etc.)*	Relevant Share Registries	Letter by Post/Email (depending on the share registry's settings)

However, if you would prefer to continue receiving these notifications by post, please let us know by replying to this email or contacting us at settlement@au.moomoo.com.

*Please note that any communications from share registries, such as changes to holdings, corporate action notifications, change of bank for dividend payment, and tax documents, depend on your agreements with each share registry. You can directly contact the respective share registry to update your preferred communication method.

For further questions, please contact our customer service team.

 

If you need the registration link to be resent, please email the ASX Customer Service team at info@asx.com.au.

Please ensure you include your Holder Identification Number (HIN) and the email address associated with your account in your request.

For further questions, please contact our customer service team.

 

You may receive different types of trade confirmation emails from moomoo, depending on your account and market activity:

1.Contract Note: If you have a CHESS-Sponsored account and trade on the Australian market, you will receive contract notes from Finclear (moomoo's CHESS-Sponsored partner) for each executed trade.

2.Statements: For all trades you placed through moomoo (including trades in the US, Hong Kong, and Australian markets), you will receive a daily statement sent from moomoo. This includes details of your holdings and trading data from the previous trading day.

 

We handle dividend payments on your behalf as your broker. For convenience, we provide a segregated bank account to Share Registries (such as Link Market Services or Computershare). It is standard practice in the industry for these registries to send a physical letter to confirm this arrangement. You do not need to take any action regarding this letter. However, if you wish to make any changes to your bank account details, please contact the Share Registry directly.