Account Opening
- How to open an individual account at Moomoo AU
- What do I need to open an individual account?
- How to open a company account in Moomoo AU?
- How to open a trust account in Moomoo AU?
- How to open and manage an SMSF trading account with moomoo
- Can I open Moomoo company account, SMSF account, or trust account?
- What information or documents should I prepare before starting an application for a Company/SMSF/Family Trust account?
- What types of accounts does Moomoo AU support
- What documents can be used as proof of residence address
- How long does it take to open an account
- How to Add a New Account

CHESS Sponsored
- What is HIN (Holder Identification Number)?
- What is a CHESS-sponsored Account?
- What is the difference between the CHESS-sponsored ownership model and the custodial model?
- Why do I receive two different statements (moomoo statement and Contract Note)?
- How to check the account type and HIN number
- ASX Mail, Statements & Notifications FAQs
- How do I receive dividends with a CHESS-Sponsored account?

Update Account Information
- How do I update my personal account details?
- How do I update my Company, SMSF or Trust account details?

Account Security
- Moomoo Login FAQs
- Has the enabled token application been deleted or reinstalled
- Beware of online investment scams
- How to make my account more secure
- What about dynamic code errors
- How to use moomoo token
- Warning: Beware of “Pump and Dump” Share Scams
- How to create and manage passkeys
- Warning: Fake Moomoo Emails and Login Pages

Other Issues About Account
- How to close my account
- How to Log into Different Accounts
- How to Authorise the Class Data Feed (for SMSF Trustees)

How to close my account

If you have decided to close your moomoo AU account, please follow the steps below:

Step 1: Ensure your account balance is zero

Before requesting an account closure, please ensure your account holds no cash, securities, or outstanding balances. We are unable to close accounts that still hold funds or have any debts.

Step 2: Submit a closure request

Once your account is completely empty, follow these steps:

Download the form: [Click here to download the Account Closure Form]
Send an email: Email the completed form to support@au.moomoo.com using the email address registered with your moomoo account.
Wait for processing: We will process your request within 1 to 5 business days of receiving your email. To ensure a smooth process, please make sure all details on the form are accurate.

Important Information

6-month restriction on reopening: Under our company policy, once your account is closed, you will not be able to open the same type of trading account for six months. (For example: If your Individual Account is closed on 1 January, you will only be able to apply for a new Individual Account on or after 1 July. However, you can still apply for a different account type, such as an Entity Account, during this period.)
Opting out of marketing: If you no longer wish to receive marketing SMS, emails, or phone calls after closing your account, you will need to manually turn off these notifications in the app. Simply go to Me > Settings > Notifications > SMS/Email Notifications and untick the relevant options.

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