How to open an individual account at Moomoo AU

I. Before You Start (What you need to open an account)

To ensure a smooth account opening process, please have the following information and documents ready before you begin:

Identity and Age Requirements You must be at least 18 years old and a legal resident of Australia.
Identity Verification Documents In line with Australian regulatory requirements, Moomoo AU must verify your identity before opening your account. Please prepare any one of the following documents:

Australian Driver Licence
Australian Medicare Card
Valid Passport

II. Step-by-Step Guide

Step 1: Start your application Download and log in to the moomoo app. Register for a moomoo ID using your email address or mobile number, then tap [Open Account].

Step 2: Select account type On the account selection page, please select [Individual Account].

Step 3: Fill in your details Follow the on-screen prompts to accurately provide your personal details, Australian residential address, tax information (e.g., TFN), and identity document details.

Step 4: Review and submit Please carefully review the Risk Disclosure Statement and Client Services Agreement. Once confirmed, submit your application.

III. Processing Time & Application Status

Processing Time: Once you have submitted a complete application, the review process typically takes 1 to 3 business days.
Check Your Status: You can check your application status at any time by logging into the moomoo app and navigating to the [Accounts] page. You will also be notified of the final outcome via in-app messages and your registered email address.

IV. Frequently Asked Questions (FAQs)

Q: What should I do if my ID verification fails?

A: If your documents fail the automated verification, we may require you to provide alternative identity or proof of address documents to meet our compliance requirements. Our team will send you specific instructions via in-app messages or email, so please keep an eye out for them.

Q: Can I still open an account if I don't have an Australian driver licence?

A: Yes. You can choose to provide a valid Passport or your Medicare Card as an alternative to complete the identity verification process.

Q: Is there a fee to open an individual account?

A: No, opening a trading account with Moomoo AU is completely free, and there is no minimum deposit required to open the account.

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