moomoo AU July Promotion Terms and Conditions

1. Eligibility

• This promotion is open to invited customers of moomoo AU only.

• Moomoo AU reserves the right to modify the eligibility criteria for this promotion at any time without prior notice.

• Each eligible customer may participate using only one account.

2. Promotion Period

Free vouchers not redeemed by the deadline will automatically expire and will not be reissued.

3. Promotion Details and Rules

3.1 Claiming Tasks

• Participants must first actively claim a task on the promotion page; only upon completing the task will they be eligible to receive a reward voucher.

• Please note that if a task is not claimed in advance, no voucher will be granted even if the relevant conditions are met.

3.2 Task Completion Requirements

Participants may earn vouchers by completing the following tasks (task types vary by individual and are subject to the actual display on the promotion page):

Task 1: Net Deposit Task

• During the promotion period, accumulate a net deposit of ≥ A$1,000 (excluding transfers-in of positions) to receive 1 free voucher.

• Net Deposit = Total Deposits − Total Withdrawals.

Task 2: Refer-a-Friend Task

• During the promotion period, successfully refer 1 new user to register a moomoo account, who then completes a deposit of ≥ A$1,500, to receive 1 free voucher.

• The referred party must be a first-time moomoo registrant.

• Each task may be completed only once per person, earning 1 voucher; no repeat rewards will be granted for the same task.

• Tasks are personalized based on the user's investment preferences, trading history, and other factors, and are subject to the actual display on the promotion page.

3.3 Redemption Rules

Redemption Process

• Once you have earned a voucher, please go to the Redeem Points to select and redeem your preferred reward.

Reward Pool (each reward may be redeemed only once per customer)

• Card Holder + Keychain

• Earphone Storage Case

• Foldable Outdoor Bag

• Sports Towels (2 pieces)

Voucher Terms of Use

• Each voucher may be used only once and will expire immediately upon redemption.

• Vouchers are non-transferable, non-redeemable for cash, and cannot be combined with any other offers.

• Rewards are available in limited quantities, offered on a first-come, first-served basis, and while stocks last.

• Redemption must be completed by 23:59 (AEST) on 31 August 2026. Vouchers not redeemed by this time will automatically become void.

Compensation in the Event of Stock Depletion

• If all stock is sold out during the promotion period, 10,000 points will be issued for each free voucher held.

• Compensation points will remain valid for two (2) years from the date of issuance.

3.4 Delivery of Goods

• After a successful redemption, the goods will be dispatched within 30–45 business days.

• Delivery will be made to the address provided at the time of redemption. Please ensure that your delivery details are accurate.

• moomoo shall not be responsible for re-delivery where an item cannot be delivered due to customer-related reasons, such as an incorrect address or invalid contact details.

• Some regions may fall outside the delivery coverage area; please refer to the notice on the redemption page for details.

4. Frequently Asked Questions

Q1: I had already met the conditions before I saw the campaign. Can I claim the task retroactively?

A: We regret to inform you that, per the campaign rules, tasks must be claimed on the campaign page first; only actions completed after claiming will count toward task progress. Actions completed prior to claiming will not be credited retroactively. We appreciate your understanding. You may continue to complete tasks within the campaign validity period.

Q2: What is the difference between a Free Redemption Voucher and a 50%-Off Redemption Voucher? Do I still need to pay points with the 50%-off voucher?

• Free Redemption Voucher: No fees or points are required when redeeming a product — the item is yours at no cost.

• 50%-Off Redemption Voucher: You are required to pay 50% of the product's original point price upon redemption. For example, if a product is originally priced at 2,000 points, you would only need to pay 1,000 points when using a 50%-off voucher.

Q3: Can I do multiple tasks at the same time?

A: Yes. As long as multiple tasks are displayed to you on the campaign page, you may claim and work on all of them simultaneously. Upon completion of each task, you will receive the corresponding redemption voucher. Please refer to the campaign page for the specific tasks available to you.

 

Q5: Prizes are available on a first-come, first-served basis. What if the prize I want is out of stock?

A: If all prizes are fully redeemed during the campaign period, customers holding unused Free Redemption Vouchers will receive a compensation of 10,000 points per voucher, and those holding unused 50%-Off Redemption Vouchers will receive 5,000 points per voucher. If only certain products are out of stock while other options remain available, we recommend selecting an alternative product for redemption.

Q6: If I have a voucher but choose not to redeem it (not because of stock depletion), can I still receive points as compensation?

A: No. Points compensation applies exclusively to situations where all inventory has been depleted, making redemption impossible. If inventory remains available at the end of the campaign and you have not used your voucher, it will expire automatically and no points compensation will be provided.

Q7: Can multiple vouchers be applied to a single product?

A: No. Only one voucher may be used per product; stacking is not permitted. However, you may use separate vouchers for different products.

Q8: Can I change my delivery address after submitting a redemption?

A: If the product has not yet been dispatched, you may update your address via Redeem Points→ Redeemed. Once the product has been shipped, the address can no longer be changed. Please ensure your address is accurate at the time of submission.

Q9: Will I receive a tracking number?

A: Once the product has been dispatched, you will receive a notification (via in-app message) containing the tracking number, which you may use to monitor the delivery status.

Q10: "First come, first served" — How can I check remaining inventory?

A: The redemption page in the Points Mall displays real-time inventory status, updated daily at 10:00 and 21:00. When a particular product is running low or has sold out, a notification will appear on the page. We recommend redeeming as early as possible.

5. Additional Terms and Conditions

• Right to Modify Promotion

Participation in this promotion constitutes acknowledgement and agreement to all terms and rules of this promotion.

moomoo reserves the right to change, modify, add to, or remove promotion content at any time, including but not limited to canceling, postponing, or rescheduling the promotion, or modifying the terms, conditions, and rules, without prior notice.

 

• Anti-Fraud Provisions

Participants must engage in the promotion through legitimate means and must not obtain promotion rewards through cheating, fraud, use of unauthorized programs, or other improper methods.

moomoo reserves the right to revoke promotion rewards obtained through abnormal means such as system vulnerabilities, irregular operations, or malicious order manipulation, and reserves the right to pursue related liabilities.

Upon discovery of violations, moomoo reserves the right to disqualify participants and revoke rewards already obtained, without compensation.

 

• Data Verification

All data related to this promotion (including but not limited to deposit amounts, referral records, and task completion status) shall be subject to records in moomoo's backend system.

In the event of any disputes, moomoo reserves the right of final interpretation and decision.

 

• Limitation on Referral Tasks

Moomoo AU strictly prohibits any existing customer from sharing, selling or otherwise promoting their referral link(s) on public domains, including social media platforms that are open for public viewing. Existing customers are reminded that such actions are likely a violation of relevant Australian financial services laws and regulations, which may attract legal consequences. Moomoo AU reserves the rights to take further actions against the relevant Clients should any such activities are identified, including but not limited to:

Termination or suspension of the Moomoo AU Accounts held by relevant clients invited by such existing customers ;

Removal of any allocated or unallocated promotion rewards from the Moomoo AU Accounts held by clients, at the expense of the account holder(s);

Disqualify relevant clients from participation in any future promotions or events;

Make corresponding reports of misconducts or violation of relevant laws or regulations to regulators, including ASIC.

 

• Disclaimer

This promotion does not constitute an offer, solicitation, recommendation, opinion, or guarantee of any securities, financial products, or instruments.

Promotion rewards are physical merchandise and do not involve any investment return promises.

Participants assume investment risks independently, and moomoo bears no responsibility for investment outcomes.

• Tax Liability

In accordance with applicable tax laws and regulations, participants may be required to bear corresponding tax liabilities for rewards received. Please consult tax professionals for specific guidance.

 

• Privacy Protection

Participation in the promotion signifies agreement to moomoo's collection and use of relevant information for promotion management and reward distribution.

moomoo will protect user information in accordance with its privacy policy.

 

• Miscellaneous

For any questions regarding the promotion, please contact moomoo customer service.

Matters not covered by these terms and conditions are subject to the moomoo User Agreement and applicable laws and regulations.