Options Level Application Incomplete? Find Your Fix in 3 Seconds

If you tapped into the options level application view but didn't finish, you're not stuck — each situation has a clear path forward. Find what you saw on your screen below and jump straight to it.

Quick Self-Check Index

What you saw in the app	What it means	Go to
"Your upgrade application was not approved. Please resubmit after YYYY/MM/DD"	60-day cooling-off period	§1
"Minimum equity requirement for level {level}: ${elv}"	Net account value below threshold	§2
Prompt to open a margin account	Cash account applying for Level 3/4	§3
"Based on the information you provided… you do not currently qualify"	Questionnaire-based level too low	§4
Asked to schedule a phone call	Identity/information verification	§5
Submitted, but no update yet	Under review (1–3 business days)	§6
Want to know what each level can do	Level strategy comparison	§7

 

§1 Cooling-Off Period

If you saw: "Your upgrade application was not approved. Please resubmit after YYYY/MM/DD" or a banner saying upgrades are temporarily unavailable.

Why it happens: If an application was declined by a reviewer, a 60-day cooling-off period applies. During this window, you cannot apply for a level equal to or higher than the declined level across all accounts under your profile. This is a risk-control requirement, not a permanent ban.

What you can do now:

1. Apply for a lower level — the cooling-off period only blocks levels at or above the declined one. Lower levels remain available and can be approved.

2. Mark your calendar for the resubmission date shown on screen.

3. If you believe the decision was made in error, contact customer service.

Common misconceptions:

• ❌ "Rejected once = options locked forever" — No. Lower levels are still open to you during the window.

• ❌ "I can apply with another account to bypass it" — The cooling-off period applies across all accounts under your profile.

 

§2 Net Account Value Threshold

If you saw: "Minimum equity requirement for options level application: ${elv}" with level options unavailable.

Why it happens: Certain levels require your net account value (NLV) to be at or above a threshold. If NLV falls below it, those levels cannot be selected.

What you can do now:

1. Deposit funds so that your NLV meets the requirement shown on screen.

2. Or select a level whose threshold you already meet.

3. For cash accounts applying to Level 3/4, NLV ≥ 0 is required — check for negative balances from margin or borrowing.

Common misconceptions:

• ❌ "I have cash, so any level should be open" — The threshold is based on net account value, not just cash balance.

 

§3 Opening a Margin Account

If you saw: A prompt that opening a margin account is required, or Level 3/4 options are missing from your list.

Why it happens: If you're on a cash account, Level 3/4 strategies (spreads, combinations) require a margin account. The app will route you through a margin account opening flow, which includes signing the margin risk disclosure.

What you can do now:

1. Follow the in-app flow: confirm account opening info → sign the margin risk disclosure → submit.

2. Your options level review and margin account opening proceed together; approval of Level 3/4 completes the margin opening automatically.

3. If Level 3/4 options don't appear at all: you may already have a pending margin application, or your account isn't currently eligible — contact customer service to check.

Common misconceptions:

• ❌ "Opening a margin account means I must borrow" — No. The margin account is required for level 3/4 strategy settlement; you don't have to use borrowing.

 

§4 Questionnaire and Level Assessment

If you saw: "Based on the information you provided, you do not currently qualify for…" or your approved level came back lower than what you applied for.

Why it happens: Your options level is calculated from your investment profile — income, net worth, investment experience, and options trading experience. If the assessed level is lower than the level you applied for, the application is adjusted to the assessed level or declined.

What you can do now:

1. Review your investment profile and update it if any information has changed (income, net worth, experience). An accurate, current profile is the basis of the assessment.

2. When updating, you'll be asked to select reasons for the change — pick the group that matches (e.g., financial situation changed, investment experience changed).

3. Re-apply after updating. If your assessed level supports a higher tier, the application can go through.

4. Consider starting with the level you qualify for now — you can upgrade any time.

Common misconceptions:

• ❌ "The questionnaire is just a formality" — It determines your assessed level. Inaccurate info caps your level.

• ❌ "Filling in the highest numbers helps me get approved" — Information must be accurate and may be verified; overstating leads to declines.

 

§5 Schedule a Call

If you saw: A prompt asking you to schedule a phone call, or a to-do item about booking a call time.

Why it happens: Some applications require verification by phone. You'll be asked to book a call slot within 3 trading days via the to-do item.

What you can do now:

1. Open the to-do item in the app and pick a time slot within 3 trading days.

2. Keep your phone reachable during the chosen window — we'll call you at that time.

3. If we can't reach you at the scheduled time, we'll follow up by push and email — but a failed verification can result in the application being declined, so please treat this step as required.

Common misconceptions:

• ❌ "It's optional" — Missing the call can lead to rejection. Booking and answering the call is essential.

 

§6 Application Status

If you saw: "Application submitted" and no further update.

Why it happens: Applications that require manual review typically take 1–3 business days. If your application also involves opening a margin account, the review completes together with the account opening.

What you can do now:

1. Wait for the review result — you'll be notified via in-app message, push, or email once it's done.

2. Check your to-do list for any pending items (e.g., scheduling a call).

3. If it has been more than 5 business days, contact customer service with your application time.

 

§7 What Each Level Unlocks

Level 1 — Covered calls, cash-secured puts

Level 2 — Long call/put, long straddle/strangle, protective puts/calls, collars

Level 3 — Vertical, calendar, and diagonal spreads; butterfly/condor structures

Level 4 — Short (naked) call/put, short straddle/strangle

A lower level is still a useful level. Starting where you qualify today doesn't block you from upgrading later — many traders begin at Level 1/2 and upgrade as their experience and profile evolve.

 

Not Sure Where You're Stuck? Three Steps

1. Open the app: Me → Account Management → Option Level and check what your status page shows.

2. Match the message on that page to the index table at the top of this article.

3. Still unclear? Contact our customer service via in-app chat.

4. Prefer to jump straight in? Open the Option Level page directly: https://option.us.moomoo.com/index

 

Disclaimer

Options trading entails significant risk and is not appropriate for all customers. It is important that investors read the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount.

Options trading is subject to eligibility requirements. Approval of any options level depends on the information provided in your investment profile and applicable review. Investing involves risk, including possible loss of principal.