How to cancel a deposit

1. Cancel an EFT deposit

• Tap Accounts > Select an account > Transfers > Deposit > Select an account > Other Deposit Methods > Funds Records

• Select the deposit you want to cancel, and tap the Cancel button.

• It takes some time to cancel a deposit. We will let you know if the cancellation is successful by email and in-app message.

2. Cancel an online bill payment or wire transfer

• If you have already started a transfer at your bank, you will need to contact your bank to cancel it.

Note: Cancelling a deposit notification on the moomoo app does not cancel the transfer.

3. Cancel an INTERAC e-Transfer®

After you submit your INTERAC e-Transfer® deposit request, you can complete the payment through either of the following methods:

• Click the button as prompted on the moomoo app to jump to your bank app or online banking, and accept the payment request;

• Check the payment request email sent to your moomoo account's linked email address, and follow the email instructions to accept the payment request.

If this INTERAC e-Transfer® deposit request is not completed within 1 day after submitting the request, your deposit via INTERAC e-Transfer will be automatically expired.

If you would like to cancel this INTERAC e-Transfer® deposit, please ignore the payment request.