How to update account information?

1. Overview

If your personal information changes (e.g., moving house, changing jobs, name change, tax residency change, etc.), you can submit a modification request via the moomoo App at any time.

2. Submit Information Modification via moomoo App

Operation Path: Open the moomoo App > Tap "Account" at the bottom > Select "All" > Enter "Update Account Information" > Select the item you need to modify to edit, confirm there are no errors and tap "Submit".

After successful submission, the system will automatically initiate the approval process. Once approved, your information will be updated and take effect immediately.

Notes:

If the information you wish to update involves your tax country/region or residence country/region, resulting in an inconsistency between your tax country/region and residence country/region, you must provide relevant supporting documents when submitting the modification request, such as:

• A valid proof of address (Click here to view the specific address proof requirements)

• A tax return document issued by the local tax authority

• Tax payment certificate or tax residency certificate

3. What if I cannot submit a modification request via the moomoo App?

If you are unable to submit a modification request through the moomoo App, you may send an email from your registered moomoo email address to support@my.moomoo.com to request a profile update.

Please include the following information in your email:

① Email Subject: Profile Update Request for [Your Moomoo ID]

② Email Body:

• Your moomoo ID

• Registered name on your account

• The last 4 digits of your identification document number

• A selfie photo holding your identification document (please ensure your face and the front of the document are clearly visible, with no obstructions or glare)

• The item(s) you wish to update and the corresponding supporting documents

Once we receive your email, we will process your modification request as soon as possible.

4. How long does it take to process a modification request?

If all required documents are provided, we expect to review your request within 5 business days. Once your modification request is approved, you will receive a moomoo App push notification and an email confirmation.

5. Frequently Asked Questions (FAQ)

Q1. What if my modification request is rejected?

You will receive a notification explaining the reason for the rejection. Please supplement or correct the relevant information as prompted and resubmit your request.

Q2. How do I know the result of my modification request?

Once the review is complete, you will receive a moomoo App push notification and an email notification. Please ensure your App notifications are enabled and check your registered email inbox.