How to deposit via Joint Bank Account?

1. Overview

If your bank account is jointly held with another person (Joint Account), you can still deposit funds into your Moomoo MY universal account, subject to the requirement of additional documents.

Processing Time	Estimated within 1 business day (longer than deposits from individual accounts)
Fees	No fees charged by Moomoo MY (your bank may charge transfer fees)
Supported Currency	Malaysian Ringgit (MYR)
Supported Methods	FPX Deposit or Bank Transfer
Additional Documents Required	Transfer proof (remittance receipt + bank statement) required for first-time transferring from a joint bank account via FPX and bank transfer.
How to Submit Additional Documents	• FPX Deposit: Reach out to our customer support team through the "moomoo App > Me > Support > Online Inquiry" to provide the documents. • Bank Transfer: Go to "moomoo App > Accounts > Transfers > Deposit > Bank Transfer", and tap "drop us a message" at the bottom of the page to submit the documents.

 

2. Essential Reminders for Joint Bank Account Transfers

2.1 Transfers Restricted to Personal Joint Bank Accounts

We only accept bank transfers initiated from joint bank accounts where you are a named account holder. Transfers from joint accounts not in your name (third-party transfers) are not supported.

2.2 Extended Fund Crediting Time

Please be advised that deposits from joint bank accounts typically require additional processing time compared to transfers from individual accounts. It is expected funds to be reflected in your Moomoo MY universal account within 1 business day of initiating the transfer.

2.3 Required Submission of Transfer Evidence

2.3.1 For FPX Deposits

First-time users transferring from a joint bank account via FPX must provide Proof of Bank Transfer (remittance receipt) and Proof of Bank Account (bank statement).

To submit, please reach out to our customer support team through the "moomoo App > Me > Support > Online Inquiry".

2.3.2 For Bank Transfer Deposits

First-time users transferring from a joint bank account via bank transfer must provide and upload Proof of Bank Transfer (remittance receipt) and Proof of Bank Account (bank statement) for each deposit made from a joint bank account. To submit:

① Go to Accounts > Transfers > Deposit > Bank Transfer, and tap "drop us a message" at the bottom of the page.

② Select "My joint bank account".

③ Enter the transfer amount, currency, and transfer date.

④ Submit the Proof of Bank Transfer (remittance receipt) and Proof of Bank Account (bank statement).

 

3. How to Initiate a Joint Bank Account Transfer

3.1 FPX Deposits

3.1.1 Access FPX Deposit Page in the moomoo App

Go to Accounts > Transfers > Deposit > FPX Express Deposit in the moomoo app.

 

3.1.2 Select Sending Bank

After clicking on 'FPX Express Deposit', you can scroll down the list to select your remittance bank.

 

3.1.3 Enter the Deposit Amount and Confirm Deposit Information

• After selecting and clicking on your remittance bank, enter the amount you wish to deposit, then click the "Deposit Now" button.

• After confirming that the deposit information is correct, click the "Confirm" button. The system will automatically redirect you to your sending bank for login and payment confirmation.

 

3.1.4 Redirect to your Bank for Payment Confirmation

Enter your bank username and password to log into your bank account, then confirm the payment information and complete the payment.

 

3.1.5 Submit Transfer Evidence

First-time users transferring from a joint bank account via FPX must provide Proof of Bank Transfer (remmitance receipt) and Proof of Bank Account (bank statement).

To submit, please reach out to our customer support team through the "moomoo App > Me > Support > Online Inquiry".

 

3.2 Bank Transfer Deposits

3.2.1 Check Moomoo MY's Beneficiary Account Information

Go to "moomoo App - Account - Transfers - Deposit - Select Bank Transfer" to check the details of Moomoo MY's Beneficiary Account.

Note: Always use the beneficiary's account details provided when initiating your bank transfer.

 

3.2.2 Initiate a Transfer From Your Bank to Moomoo MY's Beneficiary Bank Account

After obtaining Moomoo MY's beneficiary account information, you can initiate a transfer from your bank to Moomoo MY's beneficiary bank account.

Please ensure you have input the correct beneficiary bank name, account number, and other required information as provided.

Notes:

① Moomoo MY only accepts transfers initiated from a bank account under your own name, including joint bank accounts held in your name.

② Moomoo MY does not accept transfers from third-party's bank account. cash deposits, or cheque remittances. If Moomoo MY receives funds through an unsupported transfer method, the funds will be returned, and the client will be liable for any fees incurred.

 

3.2.3 Submit Transfer Evidence

First-time users transferring from a joint bank account via bank transfer must provide and upload Proof of Bank Transfer (remittance receipt) and Proof of Bank Account (bank statement) for each deposit made from a joint bank account. To submit:

① Go to Accounts > Transfers > Deposit > Bank Transfer, and tap "drop us a message" at the bottom of the page.

② Select "My joint bank account".

③ Enter the transfer amount, currency, and transfer date.

④ Submit the Proof of Bank Transfer (remittance receipt) and Proof of Bank Account (bank statement).

 

4. Await Fund Crediting To Your Moomoo MY Universal Account

After successfully initiating a transfer from your joint bank account to Moomoo MY's Beneficiary Bank Account, your funds are expected to be credited to your Moomoo MY universal account within 1 business day.

4.1 Check Deposit Status

To check the status of your deposit in the moomoo App:

Go to Accounts > Transfers > Deposit > Funding History, or click here.