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FAQ about Login

1. Login Failure

1.1 Network Issue

● Network error

You may fail to log in to the moomoo app if your device is not connected to the Internet. It is recommended that you check the network connection status of your device and ensure your device is connected to the Internet.

● Application not allowed to use the Internet

If your device is connected to the Internet but the app is not, please check whether the app is allowed to use the Internet.

1.2 App Issue

● Old app version

You may fail to log in if your device has an old version of moomoo app. It is recommended that you download the latest version. If you are using the latest version, try to turn off your device, wait for 5 to 10 minutes before turning it on, and log in again.

● Damaged app components

You may fail to log in if some components of the app are damaged. Just uninstall and reinstall it.

2. Unable to receive a verification code

First try the following. If you still cannot receive any verification code, please try other login methods or contact our customer service.

1) If you are prompted that your requests for verification codes are too frequent, please wait for five minutes before requesting a new verification code;

2) Check if your phone is out of service and if it is connected to the Internet;

3) Check if your phone number is entered correctly;

4) Check if Do Not Disturb is enabled, if the SMS mailbox is full, or if the message has been filtered to the spam folder;

5) Check if you are using a dual-SIM mobile phone and if both SIMs are available;

6) Check if your mobile phone has installed a text message interceptor app;

7) Check if your phone has been on for a long time, and try to restart it.

3. How to link/change my phone number/email box/third-party account for login

3.1 Link/change phone number

Log in to moomoo, and go to Me > Settings > Account and Security > Phone Number.

3.2 Link/change an email box

After you are logged in, Me > Settings > Account and Security > Email.

3.3 Link/change a third-party account

Log in to moomoo, and go to Me > Settings > Account and Security > Third-Party Account.

4. Forgot Password

If you forgot your password, please tap Help > Forgot Password in the upper right corner of the login page and retrieve it using the mobile phone number or email box you have linked. Please remember your password and do not leak it.

If you enter the wrong password 10 consecutive times when logging in, your account will be locked for 3 hours. In this case, please contact our customer service.

5. Other Issues

If you still cannot solve your problems after trying all the above methods, please give your feedback or contact our customer service when logging in.

This presentation is for informational and educational use only and is not a recommendation or endorsement of any particular investment or investment strategy. Investment information provided in this content is general in nature, strictly for illustrative purposes, and may not be appropriate for all investors.  It is provided without respect to individual investors’ financial sophistication, financial situation, investment objectives, investing time horizon, or risk tolerance. You should consider the appropriateness of this information having regard to your relevant personal circumstances before making any investment decisions. Past investment performance does not indicate or guarantee future success. Returns will vary, and all investments carry risks, including loss of principal.  Moomoo makes no representation or warranty as to its adequacy, completeness, accuracy or timeliness for any particular purpose of the above content.