Log in to access Online Inquiry
Back to the Top

How to manage your devices

1. What is Device Lock

1.1 What is Device Lock

The Device Lock feature can help protect your account from unauthorized access.
When enabled, you will need to verify your login password and an SMS verification code when logging in for the first time on a new device using your User ID, email, or phone number. Two-factor authentication is only required when you access your account for the first time from a new device.
Once you have verified the new device, you can log in on this device by either entering your login password or an SMS verification code.

1.2 How to enable Device Lock

To enable Device Lock in the moomoo app:
Path: Me > Settings > Account and Security > Manage Devices > Device Lock
To help keep your account safe, you need to verify your phone number or set a login password before you can enable the Device Lock. Once the Device Lock is enabled, it can't be disabled.


2. Frequent & Verified Devices

You can manage your devices by going to the following page in the moomoo app: 
Path: Me > Settings > Account and Security > Manage Devices

2.1 What are Verified Devices

Verified Devices are ones you have verified as secure and can be used to easily log in to your account.
When the Device Lock is on, you can view your verified devices on the Manage Devices page. You can change the name of your devices, view the device model, last login time on that device, and the login history.
You can also remove a verified device. Once deleted, your account will be automatically logged out on that device. If you want to log in again on that device, you will need to verify your login password and enter an SMS verification code.

2.2 What are Frequent Devices

Your most frequently used devices will automatically be set as Frequent Devices and displayed at the top of the Manage Devices page. Other verified devices will be displayed as Other Devices. If you don't use a frequent device to log in for over a month, it will be changed to a verified device. If you don't use a verified device to log in for more than 6 months, you'll need to confirm your login password and SMS verification code the next time you log in.
You can also manually set your verified devices as Frequent Devices or move a frequently used device from Frequent Devices to Other Devices.

(moomoo image example)

Moomoo is a financial information and trading app offered by Moomoo Technologies Inc.

In the U.S., investment products and services available through the moomoo app are offered by Moomoo Financial Inc., a broker-dealer registered with the U.S. Securities and Exchange Commission (SEC) and a member of Financial Industry Regulatory Authority (FINRA)/Securities Investor Protection Corporation (SIPC).

In Singapore, investment products and services available through the moomoo app are offered through Moomoo Financial Singapore Pte. Ltd. regulated by the Monetary Authority of Singapore (MAS). Moomoo Financial Singapore Pte. Ltd. is a Capital Markets Services Licence (License No. CMS101000) holder with the Exempt Financial Adviser Status. This advertisement has not been reviewed by the Monetary Authority of Singapore.

In Australia, financial products and services available through the moomoo app are provided by Futu Securities (Australia) Ltd, an Australian Financial Services Licensee (AFSL No. 224663) regulated by the Australian Securities and Investment Commission (ASIC). Please read and understand our Financial Services Guide, Terms and Conditions, Privacy Policy and other disclosure documents which are available on our websites https://www.futuau.com and https://www.moomoo.com/au.

This presentation is for informational and educational use only and is not a recommendation or endorsement of any particular investment or investment strategy. Investment information provided in this content is general in nature, strictly for illustrative purposes, and may not be appropriate for all investors.  It is provided without respect to individual investors’ financial sophistication, financial situation, investment objectives, investing time horizon, or risk tolerance. You should consider the appropriateness of this information having regard to your relevant personal circumstances before making any investment decisions. Past investment performance does not indicate or guarantee future success. Returns will vary, and all investments carry risks, including loss of principal. Moomoo makes no representation or warranty as to its adequacy, completeness, accuracy or timeliness for any particular purpose of the above content.