Redeem Points is exclusively available to moomoo users. You can use your points to redeem a variety of rewards.
2. How to access the Redeem Points
To access Redeem Points, go to Me > Redeem Points in the app.
3. Notes on points redemption
3.1 Inventory Refresh Schedule
After a reward is listed, its inventory is refreshed daily at 10:00 AM and 9:00 PM local time. If the item you want is out of stock, please check back after the next restock.
3.2 Redemption Limit
You can redeem your points for a variety of rewards. However, certain items may be redeemed only once per month. Please refer to the relevant item description for details.
From January 1, 2023, only users who have deposited funds or transferred securities into their accounts are eligible to redeem physical items. There is no such restriction on virtual items.
3.3 Delivery time
After redeeming a physical item in Redeem Points, please provide your shipping address as soon as possible.
We will arrange shipment within 21 days after the redemption is completed and your shipping address has been submitted.
3.4 Tracking number
Once your order status changes to “Shipped”, you can view the tracking number in the order details via App > Me > Redeem Points > Redeemed. Use the tracking number to track your package.
4. How to View Point Records and Redeemed Items
To view your points, go to Earn Points > Points Details, or Redeem Points > Points Details.
To view your rewards, go to Redeem Points > Redeemed.
5. Important Notes
If any user is found to have redeemed points for rewards by improper means (including but not limited to cheating, using multiple accounts to redeem points, disrupting the system, or carrying out cyber-attacks), moomoo reserves the right to cancel the redemption orders and forfeit the points used without refund.
If you have any questions, please contact our customer service team.
Risk Disclosure This presentation is for informational and educational use only and is not a recommendation or endorsement of any particular investment or investment strategy. Investment information provided in this content is general in nature, strictly for illustrative purposes, and may not be appropriate for all investors. It is provided without respect to individual investors’ financial sophistication, financial situation, investment objectives, investing time horizon, or risk tolerance. You should consider the appropriateness of this information having regard to your relevant personal circumstances before making any investment decisions. Past investment performance does not indicate or guarantee future success. Returns will vary, and all investments carry risks, including loss of principal. Moomoo makes no representation or warranty as to its adequacy, completeness, accuracy or timeliness for any particular purpose of the above content.
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