How to identify moomoo's official accounts and verified staff members

Hi, mooers!

We're here to help you navigate our online space with ease. To ensure you're talking to the real moomoo, it's crucial to know which accounts are official. Here's a quick guide to understanding the moomoo official accounts and verified staff members.

Our official moomoo accounts are looked after by our team, giving a voice to our brands and the real people behind them in the community. They're all about sharing accurate, helpful information to make being part of the Moo community a better experience for you.

These verified accounts are our actual employees, the people who keep moomoo running. They're ready to help you with any support you need or listen to what you think about our products. The badge by their name is your sign that you're in good hands.

The easiest way to spot an official account is by the badge. No badge? Time to double-check. Below is how the moomoo team manages the two key types of accounts with badges.

An official account will have a steady stream of professional posts that match moomoo's style.

Still unsure? Get in touch with us through these official channels:

>>For reporting concerns, use:

• The "Report" option on the account's homepage (... > Report)

>>For customer service, head to:

• "Customer Service" in the app (Me > Customer Service)

• "Contact Us" on the website (Support > Contact Us)

Pay close attention to account names for any slight differences.

Our official accounts won't ask for sensitive details in private messages.

Don't click on links that don't seem legit, even if they claim to be official.

Stay smart and stay safe, mooers. Always double-check and feel free to engage with our official accounts and verified staff members whenever you need. We're all part of the Moo community, and we're here to ensure you have the best experience possible!