• Through the software applications made available by us for use on or through computers and mobile devices (the “Apps”);
• Through our social media pages and apps (collectively, our “Social Media Pages”); and
Collectively, we refer to the Websites, the Apps and our Social Media Pages, as the “Services”.
“Personal Information” is information that identifies you as an individual or relates to an identifiable individual, including:
• Date of Birth;
• Postal address;
• Telephone number;
• Username (Moomoo ID or other identifier) and password;
• Futu brokerage account number;
• Identification number (to open a brokerage account);
• Copy of passport bio data page, driver’s license or other government-issued identity document;
• Bank account number;
• Email address;
• Credit and debit card number;
• Income and financial data;
• Profile picture;
• Social media account ID;
• Messages or videos you post to the Moomoo community;
• Unique identifier(s) associated with your mobile device; and
• App Usage Information.
Collection of Personal Information
We and our service providers collect Personal Information in a variety of ways, including:
• Through the Services.
• We collect Personal Information through the Services, for example, when you register an account to access the Services, or initiate a trade.
• “App Usage Information” includes information about how you access and use our Services, such as your actions on the Services, including without limitation the username and password you use to log-in, your interactions with others on the Services, photos or media you upload to the Services, and other content that you provide.
• From Other Sources.
• We receive your Personal Information from other sources, for example:
o publicly available databases
o relevant public data sources, such as news articles and government records
o joint marketing partners, when they share the information with us
• If you connect your social media account to your Services account, you will share certain Personal Information from your social media account with us, for example, your name, email address, photo, list of social media contacts, and any other information that may be or that you make accessible to us when you connect your social media account to your Services account.
We need to collect Personal Information in order to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services.
• Provide you with the Services and fulfill your requests.
• To provide the Services to you, arrange access to your registered account, and provide you with related customer service.
• To respond to your inquiries and fulfill your requests, when you contact us via one of our online contact forms or otherwise, including for example, when you send us questions, suggestions, compliments or complaints, or when you request a quote for or other information about our Services.
• To complete your transactions, send you transactional information such as confirmations, invoices, technical notices, product and services information and announcements, updates, alerts, and provide you with related customer service.
• To send administrative information to you, such as changes to our terms, conditions and policies.
• To allow you to send messages to another person if you choose to do so.
• Provide you with our newsletter and/or other marketing materials and facilitate social sharing.
• To send you marketing related emails, with information about our services, new products and other news about our company.
• To facilitate any social sharing functionality that you choose to use.
• Analyze Personal Information for business reporting and provide personalized services.
• To analyze or predict our users’ preferences in order to prepare aggregated trend reports on how our digital content is used, so we can improve our Services.
• To better understand you, so that we can personalize our interactions with you and provide you with information and offers or advertisements tailored to your interests and activity on the Services.
• To better understand your preferences so that we can deliver content via our Services that we believe will be relevant and interesting to you.
• Allow you to participate in sweepstakes, contests or other promotions.
• We may offer you the opportunity to participate in a sweepstake, contest or other promotion.
• Some of these promotions have additional rules containing information about how we will use and disclose your Personal Information.
• Aggregate and/or anonymize Personal Information.
• We may aggregate and/or anonymize Personal Information so that it will no longer be considered Personal Information. We do so to generate other data for our use, which we may use and disclose for any purpose.
• Accomplish our business purposes.
• For data analysis, for example, to improve the efficiency of our Services.
• For monitoring, administering, enhancing, improving and modifying our Services, including troubleshooting, data analysis, testing, research, and statistical purposes.
• For enhancing the safety and security of our Services, business, and users, detecting and preventing cyber-attacks or attempts to commit identity theft, and investigating or providing notice of fraud or unlawful or criminal activity.
• For audits, to verify that our internal processes function as intended and are compliant with legal, regulatory or contractual requirements.
• For developing new products and services.
• For identifying usage trends, for example, understanding which parts of our Services are of most interest to users.
• For determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users.
• For operating and expanding our business activities, for example, understanding which parts of our Services are of most interest to our users so we can focus our energies on meeting our users’ interests.
Disclosure of Personal Information
We disclose Personal Information:
• To our third party service providers, to facilitate services they provide to us.
• These can include providers of services such as website hosting, data analysis, payment facilitation, trade clearing and settlement, information technology and related infrastructure provision, customer service, email delivery, auditing, targeted advertisement identification and delivery, mailing service, tax and accounting services, contest fulfillment and other services.
• To third-party sponsors of sweepstakes, contests, and similar promotions.
By using the Services, you may elect to disclose Personal Information:
• On the Moomoo community or other message boards, chat, profile pages, blogs and other services to which you are able to post information and content (including, without limitation, our Social Media Pages). Please note that any information you post or disclose through these services will become public and may be available to other users and the general public.
Other Uses and Disclosures
We also use and disclose your Personal Information as necessary or appropriate, especially when we have a legal obligation or legitimate interest to do so:
• To comply with applicable law and regulations.
• The expression applicable law and regulations refers to any applicable law or regulation in any country where we may have a presence and is not necessarily confined to refer only to the law and regulation in your country of residence.
• To cooperate with public and government authorities.
• To respond to a request for information or inquiry by any legal or regulatory authorities.
• These can include legal or regulatory authorities outside your country of residence.
• For other legal purposes.
• To respond to subpoenas, court orders, legal process, law-enforcement requests, and legal claims;
• To enforce our terms and conditions; and
• To protect our rights, privacy, safety or property, and/or that of our affiliates, users or the public.
• In connection with a sale or business transaction.
• We may disclose or transfer your Personal Information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
“Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual, including:
• Browser and device information;
• Information collected through cookies, pixel tags and other technologies;
• Demographic information and other information provided by you that does not reveal your specific identity; and
• Information that has been aggregated in a manner such that it no longer reveals your specific identity.
Collection of Other Information
We and our service providers may collect Other Information automatically when you visit our online Services, in a variety of ways, read our emails, or otherwise engage with us online, including:
• Through your browser or device:
• Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, and other device information, language, Internet browser type and version and the name and version of the Services (such as the App) you are using. We use this information to ensure that the Services function properly and to detect and prevent cyber-attacks.
• When you download and use the App, we and our service providers may track and collect App Usage Information, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.
• Using cookies
• Using pixel tags and other similar technologies
• Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns, and compile statistics about usage of the Services and response rates. You may set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email, used our Services, or performed certain functions with it.
• Using Adobe Flash technology (including Flash Local Shared Objects (“Flash LSOs”)) and other similar technologies
• We may use Flash LSOs and other technologies to, among other things, collect and store information about your use of the Services. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also go to the Global Storage Settings Panel and follow the instructions (which would explain, for example, how to delete existing Flash LSOs (referred to as “information”), how to prevent Flash LSOs from being placed on your computer without your being asked, and how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications.
• IP Address
• Your IP address is automatically assigned to your devices by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Services. We may also derive your approximate location from your IP address.
• Location Data
Uses and Disclosures of Other Information
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under any applicable law or regulation. In some instances, we may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.
We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.
RIGHT TO WITHDRAW CONSENT
We will try to comply with your request(s) as soon as reasonably practicable Please note however, that depending on the nature and extent of the withdrawal, you acknowledge that we may be unable to initiate or continue to provide Services to you, or administer any account(s) or relationship(s) in place upon the withdrawal of your consent, therefore resulting in adverse implications on or the termination of any accounts, agreements and/or relationships you may have with us. Upon receipt of any notice to withdraw consent, we will inform you of the likely consequences of such withdrawal.
All our legal rights and remedies are expressly reserved in the event of termination and any subsequent event. The withdrawal of consent shall not affect the lawfulness of any collection, use or disclosure of Personal Information by us that is based on consent obtained prior to its withdrawal, or our ability to collect, use or disclose your Personal Information for a specific purpose without your consent, if we are permitted to do so under any applicable law or regulation.
ACCESS AND CORRECTION
How you can access or correct your Personal Information
In general, in most countries where we have a presence, you have the right to:
• Request access to your Personal Information and receive information about how we have used or disclosed your Personal Information.
• Request that we correct any inaccuracies or incomplete information in your Personal Information.
If you would like to request to review or correct your Personal Information, you may contact us by:
• Contacting Customer Service at firstname.lastname@example.org, if you have a brokerage account.
• Going to Settings within the Apps, for information collected through the Apps.
We will respond to your request in accordance with any applicable law or regulation. Please note that in some countries, we are entitled to charge a reasonable administrative fee for implementing or giving effect to your request. If a fee is chargeable, we will inform you ahead of time.
For your protection, we would generally only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will generally try to comply with your request as far as this is legally possible and as soon as reasonably practicable, but we do so under the constraints of any applicable law or regulation. For example, in some countries, we cannot accede to your request if doing so involves us having to reveal Personal Information about another individual.
We make reasonable efforts to ensure that your Personal Information is sufficiently accurate, complete and up-to-date to minimize the possibility that inappropriate information may be used to make a decision about you, or disclosed by us to a third party. In order to ensure that your Personal Information is current, complete and accurate, please notify us as soon as possible if any of the Personal Information you have provided to us has changed.
If you point out to us that any Personal Information held by us is inaccurate or incomplete, we will take appropriate action to amend the personal data as required and, if necessary, notify any third party of the correction. Please note however that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change (e.g., when you make a purchase or enter a promotion, you may not be able to change the Personal Information provided until after the completion of such purchase or promotion).
If you are a resident of California, under 18 and a registered user of the Services, you may ask us to remove content or information that you have posted to the Services by writing to email@example.com. Please note that your request does not ensure complete or comprehensive removal of the content or information, as, for example, some of your content may have been reposted by another user.
We will retain your Personal Information for as long as it is necessary to fulfill the purpose for which it was collected, or as long as required or permitted by any applicable law or regulation. When your Personal Information is no longer necessary for these purposes, we will delete it or remove the means by which the Personal Information can be associated with you.
THIRD PARTY SERVICES
In addition, please note that we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media Pages.
THIRD PARTY ADVERTISING
We use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services, as well as to provide advertising-related services such as reporting, attribution, analytics, and market research.
USE OF SERVICES BY MINORS
The Services are not directed to individuals under the age of thirteen (13), and we do not knowingly collect Personal Information from individuals under 13.
JURISDICTION AND CROSS-BORDER TRANSFER
Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. To the extent that we may need to transfer your Personal Information to a location outside of your country of residence for processing or for storage, we will protect the Personal Information so transferred and ensure that we provide a standard of protection that is comparable to the protection you receive under data privacy laws and regulations in your country of residence.
Unless we specifically request it, we ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., identification numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background) on or through the Services or otherwise to us.
Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.