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moomooサポート Private ID: 181000555
moomoo証券のお客様サポートチームです。アプリ使い方、取引ルール等の質問にお答えいたします。
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    Recently, it has been recommended to buy and hold specific stocks (e.g. LXEH, LICN, etc.) using SMS or LINE's group chat function, etc., saying “there are profitable stories,” but there have been cases where losses have occurred due to a stock price crash of the relevant stocks.
    Among them, information has been received that there was content implying a relationship with our company.
    Soliciting the purchase of specific stocks as a financial product handler is strictly prohibited by law, and we have no relationship with these fraudulent solicitations.
    Customers should be careful about such fraudulent solicitations.
    At moomoo Securities, we will protect our customers from unscrupulous traders and strive so that they can trade with peace of mind.
    If any of the above cases occur, please contact our call center or contact us using the contact information below.
    ・Independent Administrative Institution National Life Center 0570-064-370 (consumer hotline)“Nationwide Consumer Affairs Centers, etc.”(National Life Center website)
    ・Securities and Exchange Surveillance Commission“Securities and Exchange Supervisory Commission Information Reception Desk”(Taking securities...
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    If you find a fraudulent post or chat on SNS, please report your account or content using the following method.
    Facebook:Report scams on Facebook Marketplace
    Viber:How to report inappropriate content
    Line:Report a nuisance person | LINE Everyone's User Guide
    The reporting procedure for each SNS is different. Please refer to each company's help center article and report it appropriately.
    Also, please provide as much detail as possible to explain the violation.
    If you are involved in fraud, please gather evidence first, prepare a report, and then report it to the relevant agency.
    Translated
    If you have any problems, please contact each of the following consultation desks.
    Telephone consultation desk:
    Anonymous reporting telephone number:0120-924-839
    Dedicated police consultation desk:#9110
    Consumer hotline:188
    Private Stock Reporting Service (Japan Securities Dealers Association):0120-344-999
    WEBSITES:
    Each prefectural police special fraud countermeasure page
    List of cyber crime consultation desks at prefectural police headquarters
    Consumer Affairs Agency
    Financial Services Agency
    Translated
    当社は不正行為や詐欺グループに対して持続的に注意喚起を行ってきましたが、最近では、SMSや個別メッセージなどの手段でユーザーをLINEなど外部SNSに誘導し、さらなる詐欺行為を行う事案が報告されています。
    このような事例は、多くのユーザーの個人情報と資産の安全性に深刻な脅威をもたらしています。そのため、私たちはLINE等SNSを駆使した様々な詐欺の種類、手口、そして予防策について詳しくご紹介いたしますのでご参照ください。
    LINE詐欺とは?
    LINE詐欺とは、LINEを利用した様々な詐欺行為を指し、虚偽の投資案件や高収益の保証、フィッシングリンクの送信などが含まれます。これらの詐欺行為によって個人情報が漏洩することがあり、被害者に経済的損失などが発生する可能性があります。
    個人情報を騙し取る手口とは?
    携帯キャリアの提携先サーバーに侵入し、悪意のあるアプリまたはウィルスを介して個人情報を入手する。
    LINEで友達追加してチャットで連絡する。
    知人や公的機関になりすまし、偽の電子メールやWebサイトなどを使用して個人情報を入手する。
    ...
    個人情報を保護しよう!LINEでの詐欺手口と詐欺防止策
    個人情報を保護しよう!LINEでの詐欺手口と詐欺防止策
    個人情報を保護しよう!LINEでの詐欺手口と詐欺防止策
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    Recently, illegal solicitations have occurred on SNS, emails, etc., pretending to be our company, our group (including executives and employees), people involved in our company, etc., leading to fake sites and encouraging account opening or payment. Please be careful.
    The domain of our website and the names of our dedicated apps on the Apple Store and Google Play download tools are described below (*).
    If you feel even a little suspicious when directed from SNS, email, etc., to a website, etc., please do not immediately open an account or make a deposit, and contact our customer service in advance.
    ※WEBSITE DOMAIN:https://www.moomoo.com
    Exclusive application name: “moomoo”
    Translated
    2
    Fraud modus operandi
    Recently, it has been confirmed on SNS, emails, etc. that pretend to be our company, our group (including executives and employees), people involved in our company, etc., and lead them to a fake site to open an account or make a deposit.
    1. Impersonate our company or our group employees and approach them on SNS such as LINE, Instagram, Facebook, etc.
    We do not directly solicit customers to open accounts, make deposits, or make transactions on SNS.
    2. If you are unsure about deciding on a fake site that leads you to a fake site or app and makes you open an account, be sure to check with us if there are any suspicious points.
    Contact Information (Customer Service)
    Phone: 03-6387-9318
    E-mail: clientservice@jp.moomoo.com
    3. Deceive them by adding friends, adding them to chat groups, etc., and make them trust you with lies and make them deposit a small amount
    4. The fake transaction screen shows a large amount of money, and when you try to withdraw, they trick you into not being able to withdraw without paying consulting fees or income tax
    5. Relentlessly encourage additional deposits
    In order not to be harmed
    Countermeasure 1: Check our official SNS account and Moomoo domain
    ◆ Our official SNS account
    MOOMOO Twitter...
    Translated
    Examples and countermeasures for financial fraud pretending to be our company
    Examples and countermeasures for financial fraud pretending to be our company
    Examples and countermeasures for financial fraud pretending to be our company
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