Nearly 2 Out of 3 Small Business Employees Say AI Can Increase or Retain Headcount, According to New Cox Business Survey
Nearly 2 Out of 3 Small Business Employees Say AI Can Increase or Retain Headcount, According to New Cox Business Survey
Small business owners increase AI investment to grow customer service, marketing and sales this year
今年，小企業主增加人工智能投資，以增加客戶服務、營銷和銷售
ATLANTA, May 2, 2024 /PRNewswire/ -- Despite the headlines touting AI as human replacement, most small business owners and employees surveyed by Cox Business view the technology as a tool to strengthen and grow their teams.
亞特蘭大，2024年5月2日 /PRNewswire/ — 儘管頭條新聞稱人工智能是人類的替代品，但考克斯商業調查的大多數小企業主和員工都將這項技術視爲加強和發展團隊的工具。
Cox Business surveyed small business owners and employees to better understand their usage of and sentiment on AI in the workplace. Fifty-two percent of small business owners said AI enables them to increase or retain employees, and 65% of small business employees said the same.
Cox Business 對小企業主和員工進行了調查，以更好地了解他們在工作場所對人工智能的使用和看法。52％的小企業主表示，人工智能使他們能夠增加或留住員工，65％的小企業員工表示了同樣的看法。
Enhancing customer experience
增強客戶體驗
Both small business owners and employees feel they have a good grasp on what AI is and feel comfortable using the tools within their organization:
小企業主和員工都認爲他們對人工智能的含義瞭如指掌，並對在組織內使用這些工具感到自在：
- 85% of owners are somewhat to very comfortable using AI tools in their business.
- 75% of employees are somewhat to very comfortable using AI tools in their business.
- 85% 的所有者對在業務中使用 AI 工具感到有些非常自在。
- 75% 的員工對在業務中使用 AI 工具感到有些非常滿意。
Fifty-three percent of small business owners report AI had a positive impact on customer experience in 2023, and plan to use AI to support the customer experience in several ways this year:
53% 的小企業主表示，人工智能在 2023 年對客戶體驗產生了積極影響，並計劃今年使用人工智能以多種方式支持客戶體驗：
- 36%: Online order product/service recommendations
- 35%: Online order placement
- 35%: Website live chatbot
- 33%: Customer service calls
- 36%：在線訂購產品/服務推薦
- 35%：在線下訂單
- 35%：網站實時聊天機器人
- 33%：客戶服務電話
A boon for growing businesses
爲成長型企業帶來福音
Two-thirds of small business owners invested in AI for their company last year and 53% plan to invest in AI even more in 2024.
去年，三分之二的小企業主爲公司投資了人工智能，53％的小企業主計劃在2024年進一步投資人工智能。
The data clearly shows that small and medium-sized businesses are embracing AI," said Mark Greatrex, president of Cox Communications. "Leveraging AI to boost productivity and enhance the customer experience empowers entrepreneurs to take their business to the next level and prosper. With our generative AI practice at RapidScale, we are making it easier to realize the benefits faster."
數據清楚地表明，中小型企業正在擁抱人工智能。” Cox Communications總裁馬克·格雷特雷克斯說。“利用人工智能提高生產力並增強客戶體驗使企業家能夠將業務提升到一個新的水平並實現繁榮。通過我們在RapidScale的生成式人工智能實踐，我們可以更輕鬆地更快地實現收益。”
Help wanted
需要幫助
Currently, 75% of small business owners say they are responsible for their company's AI implementation and operations. And even though more owners and employees say their company did not feel much impact from last year's IT labor shortage, 42% of owners that did see an impact, having experienced decreased revenue. The 43% of employees that saw an impact experienced:
目前，有75％的小企業主表示，他們對公司的人工智能實施和運營負責。儘管越來越多的所有者和員工表示他們的公司沒有受到去年的IT勞動力短缺的太大影響，但有42％的所有者因收入減少而受到影響。43% 受到影響的員工經歷了：
- 43%: Added job responsibility
- 40%: Increased stress in the workplace
- 38%: Longer hours worked
- 43%：增加了工作責任
- 40%：工作場所的壓力增加
- 38%：更長的工作時間
"For SMBs with limited technology resources, building AI models specific to their business can be intimidating," said Jeff Breaux, executive vice president of Cox Business. "But the engineers at RapidScale can make Generative AI accessible and guide businesses on the right deployments to improve a variety of use cases. From building the optimal data resources to training the machine learning models, we can make Generative AI achievable for a wider set of businesses looking for a powerful new growth engine."
Cox Business執行副總裁傑夫·布羅克斯說：“對於技術資源有限的中小企業來說，構建針對其業務的人工智能模型可能會令人生畏。”“但是，RapidScale的工程師可以使生成式人工智能變得可用，並指導企業進行正確的部署以改善各種用例。從構建最佳數據資源到訓練機器學習模型，我們可以讓更多尋求強大新增長引擎的企業實現生成式人工智能。”
About Cox Business
關於考克斯商業
The commercial division of Cox Communications, Cox Business, provides a broad commercial solutions portfolio, including advanced managed IT, cloud and fiber-based network solutions that support connected environments, unique hospitality experiences and diverse applications for nearly 370,000 businesses nationwide. For more information, please visit .
Cox Communications的商業部門Cox Business提供廣泛的商業解決方案組合，包括高級託管IT、基於雲和光纖的網絡解決方案，這些解決方案爲全國近37萬家企業提供互聯環境、獨特的酒店體驗和多種應用程序。欲了解更多信息，請訪問。
About RapidScale
關於 RapidScale
Whether refreshing legacy IT systems or launching an app that will reach millions, RapidScale empowers your business with a complete set of private and public cloud solutions to simplify IT and unleash innovation.
無論是更新傳統 IT 系統，還是推出可覆蓋數百萬人的應用程序，RapidScale 都能爲您的企業提供一整套私有和公有云解決方案，以簡化 IT 並釋放創新。
From Infrastructure as a Service to AI, RapidScale brings you the best portfolio of managed services in the industry, backed by a deep bench of certified experts holding over 400 accreditations. RapidScale has helped hundreds of customers migrate to AWS and Azure while helping over 2000 customers drive the complexity and administration out of IT. RapidScale makes technology your most significant competitive advantage. For more information, visit
從基礎設施即服務到人工智能，RapidScale爲您提供業內最佳的託管服務組合，並由擁有400多項認證的認證專家提供支持。RapidScale已幫助數百名客戶遷移到AWS和Azure，同時幫助2000多名客戶降低了IT的複雜性和管理性。RapidScale 使技術成爲您最重要的競爭優勢。欲了解更多信息，請訪問
About the Cox Small Business 2024 Survey on AI in the Workplace
關於考克斯小型企業 2024 年工作場所人工智能調查
Cox Business commissioned a blind survey of 502 U.S.-based small business owners and 511 U.S.-based small business employees to uncover their understanding and usage of AI in the workplace. The survey, conducted in March 2024, revealed current and future investments in AI among small businesses, along with thoughts about how AI could affect jobs.
Cox Business委託對502名美國小企業主和511名美國小型企業員工進行了一項盲目調查，以了解他們在工作場所對人工智能的理解和使用。該調查於2024年3月進行，揭示了小型企業當前和未來對人工智能的投資，以及對人工智能將如何影響就業的想法。
For more key findings, visit .
更多重要發現，請訪問。
SOURCE Cox Communications
來源 Cox 通訊公司