At about 2:10 a.m. on May 1, a highway landslide occurred near K11+900 meters from Dapu to Fujian on the Guangdong Meida Expressway. As of 5:30 a.m. on May 2, 23 vehicles had been found to have fallen, killing 36 people and injuring 30 others (no lives in danger).
After the accident occurred, China Taibao attached great importance to it, adhering to the principle of “people first, life first”. It initiated emergency response mechanisms as soon as possible, actively investigated the emergency situation, opened a green channel for claims processing, and launched eight service initiatives, including receiving reports and consultations 7*24 hours a day, simplifying claims data, and abolishing designated hospitals and cost restrictions.
Local branches quickly set up disaster response teams to actively check information from various business channels, quickly carry out underwriting investigations, and deploy relevant emergency response work.
China Taibao will continue to pay attention to government information releases and related reports, establish information sharing channels with partner companies, actively assist the government in all rescue work, make every effort to ensure that all emergency service measures are in place, and provide comprehensive Taibao services with responsibility, wisdom, and warmth.
China Taibao launches eight service initiatives
1. Receive reports and consultations 7*24 hours a day
The unified national customer service hotline 95500, the “Pacific Insurance” app, the official website, and the “Pacific Industrial Insurance” and “Pacific Life Insurance” WeChat service accounts accept reports and consultations 24/7, providing services and assistance to customers in need at any time.
II. Actively investigate customer information
Actively obtain a list of people damaged by disasters through multiple channels, investigate customer accident information in all aspects, and proactively contact partner units to carry out condolences and claims settlement services.
3. No insurance policy service
Customers applying for claims do not need to provide an insurance policy; they can directly apply for claim processing.
IV. Simplified Claim Information
Simplify accident certification documents. If the accident list officially published by the government can prove that an insured accident has occurred, customers can apply for a claim first.
5. Abolish designated hospitals and fee restrictions
For customers in need of emergency treatment due to accidents, restrictions on visits to designated hospitals and payment restrictions on out-of-pocket expenses will be lifted during the emergency treatment period.
6. Simplified certification procedures
If the customer's injuries due to the accident have been clearly diagnosed by the hospital and have met the payment conditions agreed in the contract, no separate assessment will be carried out.
7. Providing prepaid and door-to-door services
If the customer is in danger due to an accident and is within the scope of insurance liability, the company will take the initiative to pay the claim in advance to meet the customer's needs; after the completion of a particularly serious case, it will take the initiative to express condolences to the customer and deliver the claim.
8. Providing humanistic care services
On the basis of respecting the wishes of the customer's family, humane care services are provided, compensation is paid promptly at the time and method accepted by the customer, and insurance policy promises are fulfilled.