My amateur POV 🤭

1. Customer Service – which I think it is very important. Sorry to mention, sometimes it can be tough to communicate with CS agents. I suppose they are mostly Chinese (China agents). However describing of what is happening or the communication tends to break down.

2. Moo Moo Teams – Pretty much like it that you guys differentiate or categorise yourselves for users to follow and attain information! It will be great if there’s an umbrella where it shows a list of Moo Moo related accounts (I suppose it’s under Futu/Moo Moo group) for us to follow, especially when there are new accounts and/or it will be easier for new users!

3. Discussions with rewards – it is sad to say that there is no system in Moo Moo to track the “Discussions” that we’ve joined. There was once I was not credited points and had to check with CS agents as I did up an excel to keep track.

4. Referee and Referrer – Came to my notice that the referee will be able to know the new referrer he/she invited (provided the party remembers the referee’s member ID/name). I think it will be a fair system if the new referrer knows his/her referee ID/name too!

5. Buttons with info in the app? Or a more detailed and engaging courses/tutorials that cover about every single button in the app especially for amateur like me.