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Open Account

Account Opening
- How do I open an account with moomoo？
- How to add another account
- Account types available
- What documents do I need to open an account？
- Requirements for valid account documents
- What is a valid proof of address
- Who can open an account at Moomoo Financial Inc.？
- How long does it take to open an account？
- Can I open an account without a social security number (SSN)？
- Universal Account
- Account Upgrade

Account Information
- How to update my account information
- How to upload documents through the Secure File Upload portal

Account Assets
- P&L Introduction
  - Market Value Calculation
  - Today's P&L
  - Today's P&L %
  - Why is my Today's P/L under Net Assets on the Account Details page showing 0 or inconsistent with what I expected？
  - Option strategy
  - Options position Greeks
- Asset Analysis
  - Cost Basis Methods
  - Asset Analysis
  - P&L Calendar
  - Rate of Return
- P/L Analysis
  - P/L Analysis Page
  - Realized P/L
  - Initial Public Offering Profit and Loss (IPO P/L)
- Assets in Transit
  - Assets in Transit

Account Security
- Change your trading password
- Has the enabled token application been deleted or reinstalled
- What about dynamic code errors？
- How to use moomoo token？
- How to make my account more secure？
- How to manage your devices?

Other Questions
- FAQ about Login
- What is a Trusted Contact Person?
- Can I access my data after I close my account?
- How to close my account?
- Large Trader Reporting

Has the enabled token application been deleted or reinstalled

If the moomoo token has been enabled, but the token cannot be used. That's normally because of the deletion of the token application or the factory reset of the mobile phone operating system, the following solutions can help solve the problem quickly:

1. Phone Inquiry

Customer service hotline: +1-888-721-0610 (English), +1-888-721-0660 (Chinese).

Service time: Monday-Friday, 08:30 a.m. – 04:30 p.m. Eastern Time.

2. Online Inquiry

Click 「app - Me - Custormer Service - Online Inquiry」

Both of the above methods will have a dedicated person to help solve the problem. If it is urgent, please call customer service directly.

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Overview

1. Phone Inquiry
2. Online Inquiry

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