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How to contact us

You can contact us through the following ways, and we will be always at your service.


Live chat

Click here to contact us online.

Service time: 24 hours


Customer service hotline


Trading day: 08:30 AM - 04:30 PM EST



Please send emails to cs@us.moomoo.com


Kindly attach the following information often helps us to understand your issue better and fix it faster.

1. A screenshot of the issue

2. Your moomoo ID

We will get back to you as soon as possible.

This presentation is for informational and educational use only and is not a recommendation or endorsement of any particular investment or investment strategy. Investment information provided in this content is general in nature, strictly for illustrative purposes, and may not be appropriate for all investors. It is provided without respect to individual investors’ financial sophistication, financial situation, investment objectives, investing time horizon, or risk tolerance. You should consider the appropriateness of this information having regard to your relevant personal circumstances before making any investment decisions. Past investment performance does not indicate or guarantee future success. Returns will vary, and all investments carry risks, including loss of principal. Moomoo makes no representation or warranty as to its adequacy, completeness, accuracy or timeliness for any particular purpose of the above content.