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        What to do with failed ACH deposits

        Here are some common reasons for and solutions to failed ACH deposits:


        1. Your bank account has not been updated

        In this case, you need to update your bank account. Please go to the bank account list page and tap Update. Please go to the bank account list page and tap Update. For details, please refer to How to update my ACH bank account.


        2. Your bank account details do not match your profile

        You may be depositing money from someone else's bank account. Please use your own bank account instead. If you believe we made a mistake, please send an email to cs@us.moomoo.com, attaching your current bank account statement.
        Note: Please do not use a third-party or corporate bank account.

        3. Insufficient balance

        The balance in your bank account is found to be insufficient after an account check or when your money is to be transferred. Please keep sufficient funds in your bank account within a few days after you submit a deposit request.

        4. Other reasons

        It is usually because your bank refused to transfer your money out of your bank account. Please contact your bank, or send an email to cs@us.moomoo.com for assistance.

        This presentation is for informational and educational purposes only and is not a recommendation or endorsement of any particular investment or investment strategy. Investment information provided herein is general in nature, strictly for illustrative purposes, and may not be appropriate for all investors. It is provided without respect to individual investors’ financial sophistication, financial situation, investment objectives, investment time horizon, or risk tolerance, and does not constitute investment advice. You should consider the appropriateness of this information having regard to your relevant personal circumstances before making any investment decisions. Past investment performance does not indicate or guarantee future success. All investments carry risks, including the potential for loss of principal. Moomoo makes no representation or warranty as to the adequacy, completeness, accuracy, or timeliness of the above content for any particular purpose.
        Moomoo is a financial information and trading app offered by Moomoo Technologies Inc. 
        In the U.S., investment products and services available through the moomoo app are offered by Moomoo Financial Inc., a broker-dealer registered with the U.S. Securities and Exchange Commission (SEC) and a member of the Financial Industry Regulatory Authority (FINRA) and the Securities Investor Protection Corporation (SIPC).