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How to contact us

You can click on any country or region in the following list to reach us. We're always here to help and answer any questions you may have.

United States

Singapore

Australia

Japan

Malaysia

Canada

 

United States

Customer service hotline

+1-888-721-0610 (Trading days: 08:30 AM - 04:30 PM EST)

Live chat

Click here to contact us online. (7 days a week*24 hours)

Email

cs@us.moomoo.com

(To improve our service, please provide the following information to us by attaching: 1. Your moomoo ID; 2. A screenshot of the issue. We will contact you as soon as possible once we receive your email.)

 

Singapore

Customer service hotline

+65-6321-8888 (Trading days: 24 hours; Holiday or weekend: 09:30 AM - 09:30 PM SGT)

Live chat

Click here to contact us online. (Trading days: 24 hours; Holiday or weekend: 09:30 AM - 09:30 PM SGT)

Email

clientservice@sg.moomoo.com

(To improve our service, please provide the following information to us by attaching: 1. Your moomoo ID; 2. A screenshot of the issue. We will contact you as soon as possible once we receive your email.)

 

Australia

Customer service hotline

 +61-1300-086-668 (Trading days: 24 hours; Holiday or weekend: 09:30 AM - 09:30 PM AET)

Live chat

Click here to contact us online. (Trading days: 24 hours; Holiday or weekend: 09:30 AM - 09:30 PM AET)

Email

support@au.moomoo.com

(To improve our service, please provide the following information to us by attaching: 1. Your moomoo ID; 2. A screenshot of the issue. We will contact you as soon as possible once we receive your email.)

 

Japan

Customer service hotline (Japanese only)

Mobile: +81-3-6387-9318 (Charges apply)

Landline: 0120-58-7133 (Free) 

(Available Monday to Friday from 08:30 AM to 05:00 PM JST, excluding holidays.)

Live chat

Click here to contact us online. (Available Monday to Saturday from 08:30 AM to 06:00 AM JST)

(Note: Our service will not be available at 07:00 PM - 08:30 AM JST on US stock market holidays and 07:00 AM - 02:00 PM JST on Japan public holidays.)

Email

clientservice@jp.moomoo.com

(To improve our service, please provide the following information to us by attaching: 1. Your moomoo ID; 2. A screenshot of the issue. We will contact you as soon as possible once we receive your email.)

 

Malaysia

Live chat

Click here to contact us online. (Trading days: 24 hours; Holiday or weekend: 09:30 AM - 09:30 PM MYT)

Email

support@my.moomoo.com

(To improve our service, please provide the following information to us by attaching: 1. Your moomoo ID; 2. A screenshot of the issue. We will contact you as soon as possible once we receive your email.)

 

Canada

Customer service hotline

+1-888-436-0085 (Trading days: 08:30 AM - 04:30 PM EST)

Live chat

Click here to contact us online. (7 days a week*24 hours)

Email

support@ca.moomoo.com

(To improve our service, please provide the following information to us by attaching: 1. Your moomoo ID; 2. A screenshot of the issue. We will contact you as soon as possible once we receive your email.)

This presentation is for informational and educational use only and is not a recommendation or endorsement of any particular investment or investment strategy. Investment information provided in this content is general in nature, strictly for illustrative purposes, and may not be appropriate for all investors.  It is provided without respect to individual investors’ financial sophistication, financial situation, investment objectives, investing time horizon, or risk tolerance. You should consider the appropriateness of this information having regard to your relevant personal circumstances before making any investment decisions. Past investment performance does not indicate or guarantee future success. Returns will vary, and all investments carry risks, including loss of principal. Moomoo makes no representation or warranty as to its adequacy, completeness, accuracy or timeliness for any particular purpose of the above content.