FAQs

1. The cost price of my position is wrong, how to modify it?

The cost price of a position is for reference only, and it may be calculated inaccurately, particularly in situations where a corporate action or a position transfer takes place，but such errors have no impact upon the account equity. You can modify it by contacting customer service.

2. Why does the P/L% show 0.00% when my cost price is negative?

Why does the profit and loss ratio of the position show 0.00% when my cost price is negative?

Moomoo Financial Singapore Pte. Ltd. uses the diluted cost price, and the calculation formula is: 

(total buy amount - total sell amount) of the holding period/ Number of positions. When the total sell amount of the holding period exceeds the total buy amount, the cost price will be negative.

Because the P/L% = (current price - cost price) / cost price. 

If the cost price is negative, the P/L% will turn to 0.00%，which means no reference value.

 

3. Why is my Today's P/L under Net Assets on the Account Details page

If your position generated Today's P/L, but Today's P/L under Net Assets on the Account Details page shows 0

or differs from what you expected, go to Me > Settings > Trade> Position Display, and check if "Show Position with 0 QTY" is on. If it is turned off, the system will not display the P/L of the position. You can turn it on if needed.

Turn off：

Turn on：