Currency exchange FAQ

1. How do I exchange currencies?

2. What is the limit of exchangeable amount?

3. Estimated Exchange Completion Time

4. When will my money available and withdrawable after exchange?

5. Maximum exchangeable amount

1. How do I exchange currencies?

Path: 「APP - Accounts - Transfers - Currency Exchange」, select the currency and amount of the currency exchange, then you can exchange the currency.

Rate: Real-time exchange rate provided by Upstream Bank

Cost: No extra commission

Cancellation: Exchanges on non-trading days can be withdrawn through Path:「APP - Accounts - Transfers - Currency Exchange - Exchange History」

2. What is the limit of exchangeable amount?

When you exchange currency, moomoo will automatically calculate the exchangeable amount.

The exchange amount is affected by different factors, such as fund deposit/withdrawal, stock trading, transaction fees, transaction settlement/clearing, etc.

Some changes are not visible in real time.

You can check the exchangeable limit of the account through「APP - Accounts - Transfers - Currency Exchange」, "Exchangeable Amount" on the page.

3. Estimated Exchange Completion Time

(Please refer to the actual time of completion. Information below is for your reference only)

3.1 Real-time completion periods

Exchange orders submitted during this time frame--from 07:00 am Monday to 04:00 am (Summer Time)/05:00 am(Winter Time) Saturday--are expected to be completed in real-time.

Special Note: During the period from 16:00 to the US stock market opening time (21:30 pm Summer Time, 22:30 pm Winter Time), the exchange is normally done in real-time, but may not be completed in real-time due to the aging of upstream order processing.

If you need to cancel the exchange, please go to Funds Conversion - Exchange History.

3.2 Non-real-time completion periods

During weekends and holidays, the currency exchange will be completed at the next nearest exchange opening time.

For example, exchange orders submitted on Sunday will be completed on Monday at 07:00 AM.

(Moomoo will make special notices before the holidays. Please watch for relevant announcements)

4. When will my money available and withdrawable after exchange?

4.1 HKD to USD

The US dollars for which you exchange your Hong Kong dollars during the trading hours of the Hong Kong stock market can be used for trading during the pre-opening session of the US stock market on the same day, and can be exchanged reversely for Hong Kong dollars and withdrawn immediately after the exchange.

The US dollars for which you exchange your Hong Kong dollars during the trading hours of the US stock market can be used for trading, exchanged reversely for Hong Kong dollars, and withdrawn immediately after the exchange.

4.2 USD to HKD

The Hong Kong dollars for which you exchange your US dollars during the trading hours of the Hong Kong stock market can be used for trading, exchanged reversely for US dollars, and withdrawn immediately after the exchange.

The Hong Kong dollars for which you exchange your US dollars during the trading hours of the US stock market can be used for trading after the opening of the Hong Kong stock market on the next trading day, and can be exchanged reversely for US dollars and withdrawn immediately after the exchange.

The above timelines shall be subject to postponement in case of holidays.

5. Maximum exchangeable amount

You can refer to the following template: If you exceed this limit, you can send an email to clientservice@sg.moomoo.com using your registered email with Moomoo SG to request for the conversion.

moomoo ID: 123454321

Direction: USD->HKD

Exchange-out account number: AAAA

Exchange-in account number: BBBB

Exchange amount: 50,000 USD

Note: The account number is the number in the orange box below.