The Zhitong Finance App learned that recently, Jiayin Technology (JFIN.US) launched a self-developed “Female” intelligent seat support platform to successfully apply AIGC (Generative Artificial Intelligence) to the field of seat service in various scenarios, explore new business scenarios that enable AI technology, create new models of human-robot collaboration, and achieve digital and intelligent service experiences.

The name “Nina” is inspired by ancient mythology and legend, Nu Ewa uses her ingenuity to fill the sky with multicolored stones, becoming the embodiment of innovation and wisdom. The “Female” intelligent seat assistance platform is an artificial intelligence product developed by Jiayin Technology. It uses technologies such as speech-to-text, natural language processing, large models, vector knowledge bases, and big data to create an expert “non-intrusive” assistance system for agent communication, providing real-time risk reminders, communication skills tips, product knowledge recommendations, and automatic conversation summaries to seat personnel, improving the work efficiency of seat staff and the quality of enterprise operation, further improving customer service quality and customer satisfaction, and becoming a caring smart assistant for seat personnel.

Under the traditional model, people often encounter various pain points in the process of carrying out seat work, such as long training time and high cost, the need to switch between multiple systems, inefficient knowledge retrieval, difficult to remember, easy to make errors, and it is more difficult to perceive risks and lag in risk prevention during events.

Based on this, Jiayin's self-developed “Female” intelligent seat assistance platform enables customer intent recognition and real-time quality inspection through real-time assistance, improving real-time seat operation efficiency and accuracy, and reducing voice waiting time. Through process guidance and discourse recommendations, the “Women's Wife” platform greatly improves the quality of seat service and achieves a level of refined and intelligent operation.

According to the data, the “Female” Smart Seat Assistant Phase 1 has achieved 100% AI intelligent assistance for customer service operations, identifying customer intent tags in real time exceeding 2,000 times per day, serving customers more than 1.6 million times, generating 100% coverage of large model generation dialogue summaries, and an accuracy rate of 90%, enabling business service quality improvement of more than 5%.

Currently, the “Women's Wife” platform has been used in various business scenarios. According to the data, after using the “Women's Call” platform, seat call time in important scenarios was shortened by 10-20 sec/time, and call efficiency and human efficiency were improved by more than 10%.

The development of large model technology has provided new ideas for promoting business innovation in all aspects. The release of the “Female” intelligent seat support platform marks that Jiayin Technology's AI technology strength has reached a new level. Jiayin Technology has always focused on customer experience. The customer service team actively embraces AI transformation, explores AI applications, and sets up special teams to promote corpus construction, model verification, and business operations, strive for excellence, and bring high-quality and efficient services to customers.

In the future, Jiayin Technology will continue to strengthen independent R&D capacity building and continue to iteratively optimize products, services and technical capabilities. Taking advantage of the big model of artificial intelligence, Jiayin Technology will continue to export scientific and technological innovation achievements to empower business development and provide key engines and important support for the high-quality development and digital upgrading of the industry.