Sina Technology News On the afternoon of March 19, there were media reports that Lucky Coffee's offline orders had price differences. Lucky Coffee's customer service stated in this regard that depending on the discount used, the settlement price will also be different.
According to media reports, recently some members of the public reported that Lucky Coffee does not offer offline orders; consumers must scan the code to place orders, causing inconvenience to some consumer groups. Media research revealed that store staff will use their mobile phones to help the elderly place orders on their behalf, but when the proxy order plan is implemented, there will be price deviations. At the same store, for example, for a certain product, it only costs 13.76 yuan to pay for an online order, but the store clerk charges the original price when the order is placed on your behalf.
Lucky Coffee's customer service said that users can place an order by scanning the code on their mobile phone or searching for “Lucky Coffee” in the app store and then downloading the app, and can enjoy various benefits such as discount coupons, full discount vouchers, and coffee wallet refills. If it is a user group such as the elderly, after arriving at the store, the store partner can place an order on their behalf through an app or applet. After confirming with the user that the order information is correct, they can simply pay cash to the store.
Regarding the price difference problem when ordering on behalf of someone else, customer service stated that the settlement price will also be different depending on the discount used. When placing an order, the system will match the most favorable payment method to deduct it.