On March 19, 2024, Ping An Healthcare Technology Co., Ltd. (stock abbreviation “Ping An Good Doctor”, 1833.HK, hereinafter referred to as “Ping An Health” or “Company”) announced its 2023 annual results report. During the reporting period, Ping An Health continued to deepen the implementation of managed medical care strategies and deeply cultivate the construction of two core hubs: “family doctor” and “elderly care manager”. The company recorded annual revenue of 4.67 billion yuan, and net loss narrowed sharply by 47.6% year-on-year to 330 million yuan. At the same time, the business structure was continuously optimized, driving the company's gross margin to rise 5.4 percentage points to 32.3% year on year, and profits are expected to be realized at an accelerated pace.
Family doctor members covered nearly 13 million people during the period, and the family doctor service was used 3.7 times per capita, an increase of 0.8 times over 2022. The five-star user consultation rate exceeded 98%. At the same time, Ping An Health focuses on the top ten scenarios of “medical, food, lodging, health, wellbeing and security” and “1 set of supervision systems” to provide one-stop, high-quality home care solutions for the elderly, and achieve 7*24 hours of service through a “trinity” manager with intelligent housekeepers, life managers, and doctor managers. As of 2023, Ping An Home Care Services covered 54 cities across the country, and a total of nearly 100,000 people were eligible for Ping An Butler Service,? The butler service satisfaction rate was 95%.