Say goodbye, year after year of fireworks. In order to ensure the continuous processing of financial services during the Spring Festival, continuously improve the service level of all outlets, and improve service quality, the Bank of Gansu deployed in advance and taken more measures from the customer perspective, based on customer experience, to play a financial service portfolio to provide customers with comprehensive, thoughtful, convenient and efficient financial services during the Spring Festival, and carry out the responsibility of “Gansu People's Own Bank” through practical actions.

Accurate access to offline outlets “without interruption”

The branch service is “uninterrupted”. In order to continue to provide good customer service, Bank of Gansu (02139) combines the characteristics of customer financial needs during the Spring Festival, and in accordance with the principle of “effective coverage and accurate access”, focuses on providing branch business services in commercial districts and residential areas to ensure effective coverage of financial services on the basis of ensuring reasonable quantity and network service coverage. Publish business announcements through multiple channels in a timely manner, so that customers can keep abreast of the business situation of outlets and arrange business processing time reasonably. At the same time, duty personnel and processing windows are rationally deployed to reduce the waiting time for customer outlets to handle business.

Quality service, inclusiveness and convenience, “strong taste of the new year”

In order to effectively enhance the satisfaction of customers visiting the hall, the business outlets were carefully arranged and beautified. Through the decoration of the hall's New Year ornaments, red ornaments, window stickers, etc., a happy and peaceful holiday atmosphere was created, so that customers can feel a comfortable environment and warm service as soon as they enter the branch. Before the holiday season, comprehensive inspections of smart devices such as self-service devices (including departure) and smart counters will be effectively strengthened, focusing on the operation, maintenance, operation monitoring, banknote addition, maintenance and cleaning of self-service banking equipment to ensure the safe and smooth operation of smart devices during the holiday season. At the same time, in order to effectively do a good job in customer service for the elderly and make it easier for elderly customers to go to our branches to handle financial services, the Bank of Gansu launched the “Youth Edition” for handling business. Simple pages and easy-to-recognize fonts make it easy for elderly customers to easily obtain financial services. Barrier-free access is set up outside the branch office, and the network is equipped with service facilities such as special seats, wheelchairs, reading glasses, free rain gear, blood pressure meters, microwave ovens, medical boxes, etc., to effectively improve the level of care and service quality for elderly customers.

Immediate processing of online channels “work together”

In order to guarantee the consumption and travel needs of customers during the Spring Festival, Bank of Gansu online banking, mobile banking, WeChat banking, etc. are intelligent service platforms that provide customers with online financial services 7*24 hours a day to meet customers' various financial needs and ensure “uninterrupted” professional, convenient, and high-quality banking services during the Spring Festival. At the same time, mobile banking launched an online “New Year's Festival” campaign. WeChat Pay is tied to a Bank of Gansu bank card to spend at designated merchants, and you can also enjoy WeChat Pay's “random discount and “full quota reduction” campaign. There are many surprises and discounts, adding wealth and happiness to the general public. In order to ensure the normal settlement of merchant funds every day during the Spring Festival, there is no need to wait during the holidays. Merchants can check transaction details and financial status through the “Long e Pay” app or public account to meet merchant reconciliation and payment service needs.

Event variety scene consumption “gathering discount”

The Bank of Gansu is based on the local community and is deeply involved in the surrounding area, combining the consumption and entertainment preferences and special financial needs of local people during the Spring Festival. Bank of Gansu Credit Card plans and launches a series of promotions, such as half-price movie viewing, Meituan full reduction, and full fuel reduction, to provide customers with consumer promotions covering all aspects of food, shopping, travel, home life, etc., to continuously meet the consumption needs of regional customers, and continuously enrich card usage scenarios and consumption platforms to help create a festive atmosphere and give customers maximum benefits and convenience.