The Zhitong Finance app learned that on November 10, the State Post Office reported the China Express Delivery Development Index for October 2023. According to estimates, in October 2023, China's express delivery development index was 383.5, up 7.1% year on year. Among them, the development scale index, service quality index, development capacity index, and development trend index were 445.2, 582.2, 228.2, and 68, respectively, up 14.4%, 1.7%, 9.1% and 2.4% from the previous year. In October, the industry maintained relatively rapid growth, the market size continued to expand, the time limit level increased steadily, and the capacity guarantee was strengthened, laying a good foundation for welcoming the industry's peak season and providing strong support for the resumption of economic growth.

In October, the express delivery development scale index was 445.2, up 14.4% year on year. Judging from the sub-indicators, it is expected that in October, the year-on-year growth rate of the express delivery business volume will all exceed 20%. In early October, the scale of the industry expanded steadily, and the single-day business volume increased day by day. Demand for delivery services for seasonal products such as beef, lamb, seafood, and fruit increased in the mid to late season. Combined with the “Double 11" promotion, the industry continued to operate at a high level, with an average daily business volume of around 400 million pieces. As of October 23, the total annual express delivery business volume has exceeded 100 billion units, and the business volume has exceeded 11 billion units for 3 consecutive months. The monthly business growth is expected to exceed 2 billion units. The industry's development momentum is strong, and the promotion of consumer security is strong.

In October, the express service quality index was 582.2, up 1.7% year on year. Looking at the sub-indicators, public satisfaction with express delivery services is expected to be 83.1 points, an increase of 0.7 points over the previous year. The 72-hour punctuality rate for key regions is expected to be 83.7%, up 5.4 percentage points from the previous year.On the one hand,Delivery service has been optimized and upgraded. Express delivery companies continue to improve their service systems and actively create “travel+express delivery” service products to facilitate easy travel for tourists during the holidays. Focus on service areas that consumers are concerned about, and introduce service promises such as “no pick-up within 1 hour”, “full overtime compensation”, and “no door-to-door delivery” service promises to actively enhance consumers' sense of delivery safety.On the other hand,Delivery times are constantly being shortened. With the support of continuous infrastructure construction, the network efficiency of express delivery companies has been steadily enhanced, and their ability to meet timelines has been improved.

In October, the express delivery development capacity index was 228.2, an increase of 9.1% over the previous year. The improvement in development capacity is mainly reflected in:One isThe air delivery network has been further optimized. The industry's own airlines have added two freighters and opened new international routes such as “Ezhou = Singapore”, “Ezhou = Kuala Lumpur”, “Ezhou = Osaka” and “Nanjing = Dhaka”, etc., and the layout of the Air Asia delivery network has been further optimized.The second isThe distribution capacity of hubs has been enhanced. Express delivery companies have started operating the Shijiazhuang Cross-border E-commerce Center and put into operation and construction facilities such as the Anhui Modern Smart Logistics Integrated Industrial Park, Guizhou Qianbei Transit Center, Nanchang Transit Center, Heihe Sorting Center, Lanzhou and Tianjin Intelligent Industrial Park, etc., to promote the automated transformation of sorting centers in many places, and the transit distribution capacity has been continuously strengthened.Three isThe level of cross-border service has been steadily improving. Express delivery companies are actively building intelligent fulfillment systems, strengthening the collection of cross-border packages in the same warehouse and across warehouses, and effectively solving the inventory problems of cross-border sellers. Various services such as free shipping and charge-back have been launched in Hong Kong, Macao, Taiwan, Singapore, and Malaysia to provide consumers with full-link cross-border e-commerce logistics services, and the level of integrated delivery services has been further improved.

In October, the trend index was 68, up 2.4% year on year. It is expected that during the peak season in November, the industry will rely on strong capacity guarantees to deepen industrial collaboration to meet incremental demand, and achieve new breakthroughs in market size.

This article was compiled from the WeChat account of the “State Post Office”. Zhitong Finance Editor: Liu Jiayin.