With the vigorous development of generative AI, the exchanges between relevant manufacturers in the field of SaaS are increasing day by day, and all enterprises expect to accelerate the layout in the field of new technology, so as to win the market opportunity. A few days ago, 2392.HK, the largest intelligent CRM service provider in China, announced that it had reached a strategic cooperation with 2167.HK, the leading customer contact platform service provider in China.
According to the cooperation agreement, based on their respective business conditions, the two sides will complement each other in marketing, product market and AIGC technology research and development, so as to work together to provide more enterprise customers with more comprehensive and high-quality digital intelligence transformation solutions.
For this strategic cooperation, Xuanwuyun relevant responsible person said that the company has always maintained a positive attitude in ecological cooperation. Tian Runyun is a leading company in the domestic customer contact platform, and its products and solutions can complement each other with business sectors such as Xuanwu Yun's customer service cloud, and then achieve a win-win situation. It is understood that in addition to cooperation with Tian run Yun, Xuanwu Yun has also achieved multi-level cooperation with customers, channels, products and services with cloud manufacturers such as Huawei Cloud and Jingdongyun.
Data show that Xuanwu Cloud has been built to aPaaS (low code development platform), cPaaS (cloud communication platform), AI (artificial intelligence), DI (data intelligence) platform as the technology base, marketing cloud, sales cloud, customer service cloud as the core SaaS product applications, to fast consumer, financial, government and enterprise, the Internet and other high-growth industries customers, to provide all-contact, all-channel, all-lifecycle management of intelligent CRM products and services.
Especially in the field of AI, Xuanwuyun is currently the only manufacturer in the domestic CRM industry with full stack self-research AI technology, and the company has recently released the first AIGC application-"Quick Consumer Wisdom Assistant", which aims to help fast consumer enterprises to further reduce costs and increase efficiency, and can assist business managers to formulate marketing growth strategies.
As a full-cycle customer contact platform service provider driven by AI, Tian Runyun (also known as "Tianrun Rongtong") has realized the deep integration of "AI, cloud and communication" technology, providing platform services for customer contact scenarios in the three core operation processes of "camp, sales and service". At the same time, Tian Runyun also took the lead in focusing on the application of AIGC in the vertical industry scene in the field of customer contact, and comprehensively created a new customer experience of man-machine integration through self-developed AI products and large language models.
It is not difficult to see that Xuanwuyun and Tian Runyun are not only well complementary in conventional business, but also have deep technical and practical accumulation in the application of AI+ products. It is worth noting that in terms of AIGC, Xuanwuyun and Tian Runyun have taken the lead in realizing the landing application of the products in their respective fields, and according to the contents of the strategic cooperation agreement between the two sides, the two sides plan to organize regular discussion and exchange meetings, with the goal of improving the efficiency of production and research, product experience and AIGC technology application, and share their respective products' application experience in customer practice. Obviously, the above actions will help both sides to better seize the blue ocean market of AIGC.