Leading cloud contact center provider to unveil its latest ServiceNow offerings at exclusive series of events
ROCKVILLE, Md.--(BUSINESS WIRE)--#CTI--3CLogic, the leading voice-enabling and cloud contact center solution for ServiceNow® today announced its participation in this year's ServiceNow in-person World Forum conference hosted in Chicago (November 2nd) and Healthcare Roadshow series hosted in New York City (October 18th) and Chicago (November 1st). In addition, the company will be co-hosting live speaking sessions in which current customers in healthcare and customer support will share the benefits and impact of its solution leveraged with the ServiceNow platform for IT Service Management and Customer Workflows.
This follows the recent announcement of 3CLogic's latest set of integrations with ServiceNow's Healthcare and Life Sciences Service Management product and Virtual Agent Designer. The company's continued focus on enhancing CRMs and service management platforms with voice-enabled self-service, SMS, personalized live agent call routing, and AI-powered analytics has driven significant global growth across industries. Marquee customers include Nissan, Korber Pharma, 7-Eleven, and Denny's.
"It's a pleasure to be invited to join these exclusive ServiceNow events and share how ServiceNow customers are leveraging 3CLogic to complement their digital transformation initiatives regarding customer and patient experience," states Guillaume Seynhaeve, SVP of Alliances and Marketing at 3CLogic. "In the end, the proper balance between self-service and intelligent access to live agent support is the key to great customer experiences and outcomes – we offer both with ServiceNow."
A ServiceNow Premier Technology Partner and Now® Certified application, 3CLogic is best known for delivering native voice and SMS capabilities to complement ServiceNow's existing digital channels including computer telephony integrations (CTI), voice bots, embedded IVR call flow designers, call transcriptions, click-to-call, agent screen-pops, Sentiment & AI-powered Analytics, and integrated ServiceNow call reporting.
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3CLogic transforms cloud platforms or CRMs by seamlessly integrating voice with existing digital channels. Its innovative solutions extend CRM and data platform capabilities for Global 2000 firms by enabling advanced and scalable features such as optimized self-service experiences, virtual and live agent interactions, and conversational analytics. For more information, please visit .