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Black Friday Shopping Is Back but the Door-Busters Aren't

Black Friday Shopping Is Back but the Door-Busters Aren't

黑色星期五購物又回來了,但破門者卻沒有
Dow Jones Newswires ·  2021/11/26 05:30

By Suzanne Kapner

蘇珊娜·卡普納(Suzanne Kapner)著

The Covid-19 pandemic didn't just change consumer habits. It also prompted retailers to rethink Black Friday, one of the biggest shopping days of the year.

新冠肺炎的流行不僅改變了消費者的習慣。這也促使零售商重新考慮黑色星期五,這是一年中最大的購物日之一。

Many stores stayed closed this Thanksgiving, in a break with a pre-pandemic tradition of opening Thursday evening. Retailers have moved away from door-busters, the deeply discounted items available for a limited time that drew hordes of shoppers to stores on Friday morning. Instead, they have been dangling Black Friday deals all month, both online and in stores. Some are hosting streaming events on their websites on Friday as an alternative to visiting a store.

今年感恩節,許多商店繼續關門,打破了疫情爆發前週四晚上開門的傳統。零售商已經遠離了破門者,這是一種在有限時間內可以買到的大幅打折商品,在週五上午吸引了成羣結隊的購物者來到商店。取而代之的是,他們整個月都在網上和商店裏掛着黑色星期五的便宜貨。一些人週五在自己的網站上舉辦流媒體活動,作為參觀商店的另一種選擇。

"Customers are shopping differently this year," said Greg Revelle, Kohl's Corp.'s chief marketing officer. "We had to alter our Black Friday strategy," he said.

科爾公司的首席營銷官格雷格·雷維爾(Greg Revelle)説:“今年顧客的購物方式不同了。我們不得不改變我們的黑色星期五策略。”

Stores are trying to balance what forecasters predict will be record holiday sales with supply-chain constraints that have kept some items in short supply.

商店正試圖在預測者預測的創紀錄的假日銷售額與供應鏈限制之間取得平衡,供應鏈限制使一些商品供不應求。

Many consumers were able to save money during the pandemic and are now spending freely despite rising inflation. That bodes well for the holiday season, executives and analysts said.

在大流行期間,許多消費者能夠省錢,儘管通脹不斷上升,但現在他們仍然可以自由消費。高管們和分析師表示,這對假日季節來説是個好兆頭。

The National Retail Federation expects sales during November and December to rise by a record 8.5% to 10.5% to as much as $859 billion, compared with a year ago. That is in contrast to an average increase of 4.4% over the past five years.

全美零售聯合會(National Retail Federation)預計,與去年同期相比,11月和12月的銷售額將創紀錄地增長8.5%至10.5%,達到8,590億美元。這與過去五年平均增長4.4%形成鮮明對比。

The trade group predicts that nearly 2 million more people, or a total of 158.3 million, will shop over Thanksgiving weekend this year, compared with last year. Still, that is down from the 165.3 million people who shopped over the same weekend in 2019, before the pandemic.

該行業組織預測,與去年相比,今年感恩節週末的購物人數將增加近200萬人,總計1.583億人。儘管如此,這仍低於2019年疫情爆發前同一週末1.653億人的購物人數。

As vaccines become widely available and Covid-19-related restrictions are eased, people have been returning to concerts, the movies and traveling. For many, shopping in stores on Black Friday is a social ritual they are eager to resume.

隨着疫苗的普及和新冠肺炎相關限制的放鬆,人們開始重返演唱會、電影和旅遊。對於許多人來説,在黑色星期五去商店購物是他們渴望恢復的一種社交儀式。

"I used to go to the mall on Black Friday with my family or friends," said Caleb Reed, who lives in Boise, Idaho. "I missed being able to do that last year."

住在愛達荷州博伊西的凱勒布·裏德(Caleb Reed)説:“我過去常常在黑色星期五和家人或朋友一起去購物中心。”“我很懷念去年能夠做到這一點。”

The 24-year-old said he plans to head to the mall this year. "A big part of Black Friday shopping in person is the experience of going store to store," he said. "When you're shopping online, it's just about getting the best deal."

這位24歲的年輕人説,他計劃今年去購物中心。他説:“親自去黑色星期五購物,很大程度上是一家接一家商店購物的體驗。”“當你在網上購物時,最重要的就是買到最划算的東西。”

Concerns about out-of-stock items and potential shipping delays as well as Black Friday deals on offer since the beginning of November prompted consumers to shop earlier. Sixty-one percent of shoppers surveyed by the NRF said they had started their holiday shopping before Thanksgiving, up from 51% a decade ago. Digital out-of-stock messages are up 261% in November, compared with November 2019, according to Adobe Inc., a software company that tracks online shopping.

對缺貨商品和潛在發貨延誤的擔憂,以及自11月初以來提供的黑色星期五優惠,促使消費者提早購物。在NRF的調查中,61%的購物者表示,他們在感恩節之前就開始了假日購物,而10年前這一比例為51%。據追蹤網購的軟件公司Adobe稱,與2019年11月相比,11月份的數字缺貨信息增加了261%。

Andrew Diaz said he completed more than half of his holiday shopping before Thanksgiving. Worried about shipping delays, the 24-year-old said he plans to visit the mall near his Costa Mesa, Calif., home on Friday to purchase the rest of the items on his list. "I'm worried that if I wait, the stores will be out of stock," he said. "It doesn't seem like they have enough products."

安德魯·迪亞茲(Andrew Diaz)説,他在感恩節前完成了一半以上的假日購物。由於擔心發貨延誤,這位24歲的男子説,他計劃週五去加州科斯塔梅薩(Costa Mesa)家附近的購物中心購買清單上的其他商品。“我擔心如果我等的話,商店會脱銷,”他説。“他們似乎沒有足夠的產品。”

While larger retailers such as Walmart Inc. and Target Corp. accelerated imports and chartered their own ships to sidestep supply-chain problems, some smaller chains, including Gap Inc., Victoria's Secret & Co. and Urban Outfitters Inc. are scrambling to keep their shelves stocked.

在沃爾瑪(Walmart Inc.)和塔吉特(Target Corp.)等大型零售商加快進口並租用自己的船隻以規避供應鏈問題的同時,包括Gap Inc.、維多利亞的祕密公司(Victoria‘s Secret&Co.)和Urban Outfitters Inc.在內的一些較小的連鎖店正在爭先恐後地進貨。

Delays caused by Covid-19 outbreaks that disrupted production in Asia and a surge of imports as retailers stocked for the holiday season have created a backlog of container ships waiting to enter Southern California ports. On Tuesday, Gap predicted supply-chain disruptions would result in about $550 million to $650 million in lost sales.

新冠肺炎疫情擾亂了亞洲的生產,以及零售商為假日季進貨導致進口激增造成延誤,導致等待進入南加州港口的集裝箱船積壓。週二,Gap預測供應鏈中斷將導致約5.5億至6.5億美元的銷售額損失。

E-commerce sales surged last holiday season, while many nonessential retailers were either temporarily closed or had restricted capacity. This year, online sales for November and December are expected to total $207 billion, a 10% increase over 2020, according to Adobe. That is less than the 32% jump last year, compared with 2019. Some chains, including Best Buy Co. and Dick's Sporting Goods Inc., recently reported a slowdown in digital sales.

上個假日季,電子商務銷售額激增,而許多非必需品零售商要麼暫時關閉,要麼產能受到限制。根據Adobe的數據,今年11月和12月的在線銷售額預計將達到2070億美元,比2020年增長10%。與2019年相比,這一數字低於去年32%的增幅。包括百思買(Best Buy Co.)和迪克體育用品公司(Dick‘s Sporting Goods Inc.)在內的一些連鎖店最近報告稱,數字銷售放緩。

Visits to physical stores are picking up, but foot traffic is still below pre-pandemic levels. For the week ended Nov. 20, visits to physical stores were 12.4% below the same week in 2019, according to Sensormatic Solutions, which tracks footsteps with cameras placed at stores.

實體店的客流量正在回升,但客流量仍低於大流行前的水平。根據Sensormal Solutions的數據,在截至11月20日的一週裏,實體店的訪問量比2019年同一週下降了12.4%。Sensormal Solutions通過放置在商店的攝像頭追蹤腳步。

Brian Field, senior director of Sensormatic Solutions' retail consulting practice, said he expects traffic during this year's Black Friday week to fall from 2019 levels, but the drop won't be as steep as last year.

Sensormal Solutions零售諮詢業務高級總監布萊恩·菲爾德(Brian Field)表示,他預計今年黑色星期五週的客流量將從2019年的水平下降,但降幅不會像去年那麼大。

Retailers are giving shoppers less reason to visit stores this Black Friday compared with prior years. The term "door-buster" didn't appear in Black Friday advertisements this year at Walmart, Best Buy and other major retailers analyzed by online discount marketplace Brad's Deals.

與往年相比,零售商讓購物者在這個黑色星期五光顧商店的理由減少了。在線折扣市場Brad‘s Deals對沃爾瑪、百思買和其他主要零售商的分析顯示,今年黑色星期五的廣告中沒有出現“開門狂人”這個詞。

Chains including Macy's Inc. and Saks Fifth Avenue are hosting gift-themed streaming events on their websites on Black Friday. Singer-songwriter Malia will host "The Best Black Friday Deals" airing at 4 p.m. ET on Macy's website. Saks's show will feature La Mer skin care products.

梅西百貨(Macy‘s Inc.)和薩克斯第五大道(Saks Five Avenue)等連鎖店將在黑色星期五在其網站上舉辦以禮物為主題的流媒體活動。創作型歌手馬莉婭將主持下午4點播出的“最好的黑色星期五交易”(The Best Black Five Deals)。ET在梅西百貨的網站上。薩克斯的展覽將以La Mer護膚品為特色。

"People got comfortable communicating through digital platforms during Covid," said Emily Essner, Saks's chief marketing officer. "This is a customer behavior that has absolutely changed and is not going away."

薩克斯的首席營銷官艾米麗·埃斯納(Emily Essner)説:“在Covid期間,人們通過數字平臺進行交流變得很自在。”“這是一種絕對已經改變的客户行為,而且不會消失。”

Lana Hinds and her sister used to map out their Black Friday shopping plans on Thursday as soon as the turkey was cleared from the table. Then, they would get up early Friday morning to wait in line at big-box chains. This year, Ms. Hinds, who lives in Greenville, S.C., plans to do all her holiday shopping online.

Lana Hinds和她的姐姐過去常常在週四火雞一從餐桌上被清理出來就制定出他們的黑色星期五購物計劃。然後,他們會在週五一大早就起牀在大賣場連鎖店排隊。今年,住在南卡羅來納州格林維爾的海因茲計劃在網上進行所有的假日購物。

"It's easier to shop from my home," the 35-year-old said. "I don't have to deal with the traffic, getting up early, or waiting in line."

這位35歲的男子説:“在我家購物更容易。”“我不用應付交通堵塞,不用早起,也不用排隊。”

Write to Suzanne Kapner at Suzanne.Kapner@wsj.com

寫信給蘇珊娜·卡普納(Suzanne Kapner),電子郵件:Suzann.Kapner@wsj.com

声明:本內容僅用作提供資訊及教育之目的,不構成對任何特定投資或投資策略的推薦或認可。 更多信息
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