Verint Wins $4M Contract From A Leading Australian Bank To Deploy The Verint Open Platform's Workforce Management And Bot Capabilities
Verint Wins $4M Contract From A Leading Australian Bank To Deploy The Verint Open Platform's Workforce Management And Bot Capabilities
- Bank to Deploy Verint Workforce Management and Verint TimeFlex Bot Across 5,000 Employees
- Deal Follows a Large Multinational Insurance Company Reporting Strong AI Business Outcomes with Verint TimeFlex, Lowering Employee Attrition by 30 Percent
- 银行将在 5,000 名员工中部署 Verint 劳动力管理和 Verint TimeFlex 机器人
- 此次交易之前，一家大型跨国保险公司报告了与Verint TimeFlex合作取得强劲的人工智能业务成果，将员工流失率降低了30％
Verint (NASDAQ:VRNT), The CX Automation Company, continues to see contract wins and groundbreaking customer results for the new Verint TimeFlex Bot.
CX自动化公司Verint（纳斯达克股票代码：VRNT）继续看到新款Verint TimeFlex机器人的合同中标和开创性的客户业绩。
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Verint recently received a $4 million contract with a leading bank in Australia to deploy the Verint Open Platform's workforce management (WFM) and bot capabilities. The bank has been a long-time Verint customer and is now expanding with Verint to replace a WFM solution from another vendor and introduce the artificial intelligence (AI) powered Verint TimeFlex Bot for its 4,500 agents. Verint TimeFlex Bot will provide the bank's contact center agents with the flexibility to make unlimited schedule changes to reduce attrition and absenteeism while improving agent work/life balance.
Verint最近与澳大利亚一家领先银行签订了价值400万美元的合同，以部署Verint开放平台的劳动力管理（WFM）和机器人功能。该银行一直是Verint的长期客户，目前正在与Verint合作进行扩张，以取代其他供应商的WFM解决方案，并为其4500名代理商推出基于人工智能（AI）的Verint TimeFlex Bot。Verint TimeFlex Bot将为银行的联络中心工作人员提供灵活性，使他们可以无限次更改日程安排，以减少人员流失和缺勤率，同时改善代理工作/生活的平衡。