My Quest Story - Eddy Hurst
My Quest Story - Eddy Hurst
NORTHAMPTON, MA / ACCESSWIRE / March 20, 2024 / Quest Diagnostics
馬薩諸塞州北安普敦/ACCESSWIRE /2024 年 3 月 20 日/Quest D
Life is good. We've all heard this saying used to describe past and current sentiments. It is often said to gauge our emotional, professional, personal, and even financial goals. When I decided to leave the retail management sector to use transferable skillsets, I never expected how rewarding it would be. No longer am I working 80 hours a week to execute on every holiday sales event, prepping for inventories for 6 weeks in a 130k-square-foot big box, or worrying about daily sales, shrink, etc.
生活是美好的。我們都聽過這句話用來描述過去和現在的情緒。人們常說它可以衡量我們的情感、職業、個人甚至財務目標。當我決定離開零售管理部門使用可轉移的技能組合時，我沒想到這會帶來多大的回報。我不再每週工作 80 個小時來執行每一次假日銷售活動，在 13 萬平方英尺的大箱子裏準備 6 周的庫存，也不再擔心日銷量、萎縮等。
Although that was rewarding in many ways, my current role as a Logistics Manager for Quest Diagnostics has a whole different level of rewards. We all know how important our couriers' responsibilities are delivering patients' specimens to our labs for testing, and I've been fortunate to watch it as a first shift and second shift Supervisor before being promoted to Manager. But if you don't know how the Route Service Representative (RSR) performs their role, I'm here to tell you it is a beautiful, choreographed dance every day and night. It is rewarding to watch the RSR be empowered to suggest and make changes that not only benefit Quest, but the client in many ways. They are in control of their route. I've seen RSRs blossom, knowing we put our trust in them to help make the right decision that impacts quality and specimen arrival times to labs, reduces nonproductive stops, and conveys accurate messages so any number of people covering the route can do so successfully. RSRs are actively involved in daily route updates and optimizations. It is their tribal knowledge that helps us achieve the most productivity and efficiencies. I am proud to lead a team toward our shared common goals of Quality, Service, Safety, and Productivity. I appreciate Quest Diagnostics leadership for having trust in me to deliver results and take care of our employees who make it happen every day. Life is good.
儘管這在很多方面都帶來了回報，但我目前作爲Quest Diagnostics的物流經理所獲得的獎勵卻完全不同。我們都知道快遞員的職責是將患者的樣本送到我們的實驗室進行測試有多麼重要，我很幸運能在晉升爲經理之前作爲第一班和第二班主管看過他們。但是，如果你不知道路線服務代表（RSR）是如何扮演他們的角色的，我在這裏告訴你，這是一支精心編排的美麗舞蹈，每天晚上都是精心編排的。看到RSR被授權提出建議和做出改變，這不僅使Quest受益，而且在許多方面使客戶受益，這真是令人鼓舞。他們控制了自己的路線。我見過 RSR 蓬勃發展，因爲我們相信它們可以幫助他們做出正確的決定，從而影響質量和樣本到達實驗室的時間，減少非生產性停機次數，並傳達準確的信息，這樣路上任何數量的人都能成功做到這一點。RSR 積極參與每日路線更新和優化。正是他們的部落知識幫助我們實現了最大的生產力和效率。我很自豪能夠帶領一個團隊實現我們共同的質量、服務、安全和生產力目標。我感謝Quest Diagnostics領導層信任我交付成果，並照顧每天實現目標的員工。生活是美好的。
View additional multimedia and more ESG storytelling from Quest Diagnostics on 3blmedia.com.
在 3blmedia.com 上觀看 Quest Diagnostics 中的更多多媒體和更多 ESG 故事。
Contact Info:
Spokesperson: Quest Diagnostics
聯繫信息：
發言人：奎斯特診斷
SOURCE: Quest Diagnostics
來源：Quest 診斷