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中国联通(00762)4月智慧客服客户问题解决率为98%

China Unicom (00762) smart customer service customer problem resolution rate in April was 98%

Zhitong Finance ·  May 20 04:45

According to the Zhitong Finance App, China Unicom (00762) announced that as of April 2024, the cumulative number of “Big Connect” users reached about 1,041 million, the cumulative number of 5G package users reached about 271 million, and the cumulative number of IoT terminal connections reached about 540.5 million. The number of virtual private network service customers in the 5G industry is 10,560. The customer problem resolution rate of smart customer service in the month was 98%, and the proportion of smart customer service intelligent services in the month was 84.5%. The total number of authorized patents this year was 601.

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