paper trade confused
$GLENCORE PLC(GLCNF.US$ I was trying to use my real money to buy a stock and moo cancelled it claiming I couldn't. Then I bought it, with my real money through paper trade and I sold it at a gain. My real money disappeared. can anyone explain to me what might have happened? I have never set up a paper trade account because I didn't want it.
Also, another stock I have, at first would display a constant stream of bid and sell orders and now I don't have that anymore. I didn't adjust anything.
Also, another stock I have, at first would display a constant stream of bid and sell orders and now I don't have that anymore. I didn't adjust anything.
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Moomoo Lily : Hi, @Moomoo Buddy Please assist. Thanks!
Moomoo Buddy : Dear customer. We'd like to know more about the issues and help sort out. Please contact our 24/7 live chat agents through the app via Me > Customer Service. If you prefer talking to someone, please call us at +18887210610 during regular trading days, 8.30 am - 4.30 pm eastern time(Closed on weekends and public holidays).
Ana WagnerOP Moomoo Buddy: Hi. I placed a trade for glcnf, with money and was told my bid was rejected. I then used my money through a paper trade to purchase glcnf thinking it was the same as or something like for me owning the stock because I used my money for it. I see I have 2 shares on paper trade. What happens to my money, will I get it back or do I really own the shares?
Moomoo Buddy Ana WagnerOP: Dear client, paper trading is not a real trading and will not use your funds in your account, for your case, please contact our live chat agents through the app via Me > Customer Service. If you prefer talking to someone, please call us at +18887210610. We can check for you after verifying your information. Thanks for your understanding!
Ana WagnerOP Moomoo Buddy: Thank you for your response. I did use my real money to purchase glcnf on paper trade. I don't have a paper trade account. I used my real money that I deposited from my bank account. Also I don't understand why I was denied placing my bid by your system which made me think to do it through paper trade. I really want to buy glcnf the normal way.
Moomoo Buddy Ana WagnerOP: Apologies for the inconvenience. We need to know more detailed information. We would like to help you with this trading related issue through calling us at +18887210610 during regular trading days, 8.30 am - 4.30 pm eastern time(Closed on weekends and public holidays).
Ana WagnerOP : Can I buy glcnf the normal way?
Ana WagnerOP : I don't like your exchange. It's not for me.