DrJaguar8 commented on a stock · Sep 1 23:45

NEWS 9/1

GP Batteries Partners with GPTBots to Build a Global Intelligent Customer Service Network

Monday, 1st September at 6:30 am
HONG KONG, Sept. 01, 2025 (GLOBE NEWSWIRE) -- GPTBots.ai, a leading enterprise-grade AI agent building platform. Breaking Boundaries in Digital Transformation: How Traditional Manufacturers Are Building Smarter, More Efficient Customer Service Systems. The collaboration between GP Batteries, a global leader in battery manufacturing, and GPTBots.ai, an enterprise-grade no-code AI agent platform, sets a benchmark for the industry.

GP Batteries Product Scenarios

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The Customer Service Challenge for Battery Experts: Complex Products + Multilingual Markets

Headquartered in Hong Kong, GP Batteries was established in the 1960s and operates in over 50 countries and regions worldwide. Its product portfolio includes AA, AAA, CR2032, CR2025, rechargeable batteries, specialty batteries, and more, widely used in household appliances, tools, and electronic devices. However, the complexity of its product lines and global operations has brought unprecedented challenges to customer service:

Consumers struggle to identify battery models and their applicable scenarios.
Customer service representatives must memorize vast amounts of knowledge, spending significant time on repetitive inquiries, which limits efficiency.
Multilingual and cross-regional service responses are slow, impacting customer satisfaction.

"Even our employees sometimes can't remember the differences between various models, let alone consumers," admitted the marketing head of GP Batteries.

Partnering with GPTBots: Creating a "Battery Advisor" and "Global Customer Service Ambassador"

GPTBots.ai provided a solution that integrates enterprise knowledge bases, AI Q&A, natural language processing, and multi-channel access. Through drag-and-drop configuration, the GP Batteries team was able to build an intelligent customer service system without any coding. This system now offers key features such as battery model recommendations, FAQs, and location guidance. Its core capabilities include:

Instantly Recommending Optimal Battery Models: By training the enterprise knowledge base, consumers can ask questions like "Which battery should I use for Makita tools?" and the system instantly provides recommended models and applicable scenarios.
Supporting Multiple Languages: The system supports languages such as Thai, Malay, and Traditional Chinese, streamlining translation processes that previously required multiple teams.
Location-Based Purchase Recommendations: By integrating user location and channel data, the system recommends the nearest online or offline purchase locations, completing the service loop from inquiry to purchase.
Multi-Channel Deployment: The system is live on the official website, social media platforms (e.g., Instagram, Facebook), and offline information terminals, ensuring consumers can access it anytime, anywhere.

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