How to identify the official MOOMOO account

In the digital age, social media and online communities have become the primary means for news, information updates, and communication with each other. The official Moomoo community account plays a very important role in disseminating important announcements, promoting events, and providing customer service. It's very important to recognize an authentic moomoo official account in order to get the right information.

The definition and role of the official moomoo account
The official moomoo account is managed by the team responsible for official moomoo accounts and represents the official position and opinions of the brand, organization, or employees. These accounts are intended to provide correct information and improve the user experience in the Moo community.

How to identify the official Moomoo account
1. Let's check the certification mark
The verification mark is the easiest way to identify an official Moomoo account. Be careful with accounts without a verification mark. The moomoo official account management team currently manages the two types of official accounts below.

2. Let's check the account submission history
The posting history on the official account is continuous, consistent, and professional.

3. Contact us to check
If you are unable to make your own decision, please contact us using the following method.
Management team:
Report function: Content top > “...” in the upper right corner Tap > Report
Fraud Prevention: My Page > Fraud Prevention > Report

customer service:
App: My Page> Customer Support> Chat Support
Official Website: Support >Contact

For security
Beware of fake accounts
Note the minor differences in account names. For example, uppercase and lowercase letters, and numbers are replaced by letters, etc., which are easy to overlook.
Pay attention to individual chats
We don't send messages to individual users from official accounts. Please be especially careful about messages involving money or personal information.
Watch out for suspicious links
Please be careful not to easily click on suspicious links. In particular, be careful of links masquerading as official website URLs.

Lastly
By always grasping correct information using the methods described above, you can communicate with official accounts and avoid contact with impersonated perpetrators. If you discover any suspicious accounts in the future, please report them to us.