$ServiceNow (NOW.US)$ As the global economy expands at its s...

As the global economy expands at its strongest post-recession rate in 80 years, organizations must adapt to delivering compelling customer and employee experiences in any environment to thrive in the new economy and mixed work world. According to Gartner , "By 2025, 80% of customer service organizations will move away from native mobile applications in favor of messaging for a better customer experience."