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FAQ: How do I contact customer service?
2) Live chat messaging:
Go to Me > Customer Service > Online Inquiry or click here. Type a description of your problem and you will be provided with automated suggestions. No agent has read your message at this point. If you want to reach a live agent, type “agent” (without inverted commas) and enter. Repeat this step. If you don’t see the Me tab at the bottom, tap < at the top until you see it. If you simply leave a message in the box below, that is just leaving a comment under this post. You will not reach customer service.
For those in Singapore, moomoo also operates a 24h hotline on trading days. The hotline is available from 9.30am to 9.30pm on non-trading days.
For those in the US, the hotline is available on trading days (Mon-Fri) from 8.30am EST to 4.30pm EST:
+1 888 721 0610 (English)
+1 888 721 0660 (Chinese)
For those in Australia,
For those in Canada,
Disclaimer: Community is offered by Moomoo Technologies Inc. and is for educational purposes only. Read more