When is Moomoo Canada changing its carrying broker?
Effective September 22, 2025, 4:00 am EST, the accounts that Moomoo acts for you as introducing broker will move from Interactive Brokers Canada Inc. to Canaccord Genuity Corp. and you will not notice the difference. Both of these firms are members of the Canadian Investment Regulatory Organization (CIRO) and the Canadian Investor Protection Fund (CIPF). Your assets remain protected under CIRO rules and CIPF coverage. This transition supports our commitment to service excellence while maintaining the highest standards of security.
Why is Moomoo Canada changing its carrying broker?
We're making this change to better serve our clients and expand the range of services and products we offer in Canada. Canaccord Genuity Corp. is well-established and fully regulated under Canadian securities laws.
What is a Carrying Broker?
A carrying broker is the firm that holds and custodies your investments and handles trade execution, clearing, and settlement in the background.
While Moomoo Canada manages your entire relationship, including your account and service experience, the carrying broker works behind the scenes to process trades and custody assets.
Regardless of the carrying broker, your account remains protected under Canadian regulations and the Canadian Investor Protection Fund (CIPF).
What will happen to my current investments?
Your existing investments and positions will remain unchanged. They will simply be transferred under the new carrying broker, Canaccord Genuity Corp.
You will not notice the difference when using the Moomoo app and desktop.
Do I need to do anything and how does this change impact me?
No, the transition is automatic. We will notify you of any important steps if necessary, but at this time, no action is required from you.
Your username, login information, and how you access your account will remain exactly the same. There is no impact to your day-to-day experience. This change happens entirely behind the scenes and is designed to improve your overall service without any disruption to you.
Are there any costs or fees associated with changing the carrying broker?
No, there are no costs or fees associated with this transition.
Is my account still protected?
Absolutely. Your assets continue to be protected under the regulations of the Canadian Investment Regulatory Organization (CIRO) and are eligible for coverage under the Canadian Investor Protection Fund (CIPF). There is no change to the level of security and protection!
Will my account experience downtime or disruption?
We aim to make this transition as smooth as possible with minimal to no disruption. If any service interruption is expected, we will notify clients in advance. We expect there to be no downtime or disruption for you.
What if I want to close my account before the transition?
You can still close your account at any time before, during, or after the transition; however, please connect with our Retention Specialist to ensure it's the best choice for you.
Who is Canaccord Genuity Corp.?
Canaccord Genuity Corp. is a respected Canadian financial services firm and registered investment dealer. They are regulated by CIRO and comply with all Canadian investor protection standards.
Will my fees, commissions, or pricing change after the transition?
We continue to minimize costs for our clients at every opportunity - clients can expect no changes to fees, spreads, commissions and in some cases costs may be lower.
Can I opt-out of the transition?
The transition applies to all Moomoo Canada clients. If you prefer not to transition, you may choose to close your account before the transition date; however, please connect with our Retention Specialist to ensure it's the best choice for you. We are not changing anything, and as mentioned, there are going to be many new benefits.
Why does this matter to me?
This matters because, as a regulated Canadian broker-dealer, we're obligated to notify you of any changes to the carrying broker handling trade execution - even though there's no impact to your service experience. What's changing is purely in the background: we're moving from one Canadian company to another well established Canadian firm to execute your trades.
There is no impact to your service level, account access, or protection - in fact, you can expect improvements going forward. Your account remains fully protected under Canadian regulations and CIPF coverage.
Why did you change your Carrying Broker at this time?
We made the decision to change carrying brokers as part of our long-term growth strategy in Canada. By partnering with Canaccord Genuity Corp., another well-established Canadian firm, we're better positioned to enhance our platform, offer more competitive pricing, and improve our overall service to clients. While the change is operational and happens in the background, it helps us better serve you going forward - while keeping the same level of security, regulatory oversight, and account protection.
What improvements can you expect in service?
For new clients, we're speeding up account opening turnaround times to get you trading faster.
We're also introducing new and improved funding methods, such as Interac e-Transfers expected to launch in Q4 2025.
If you're an active trader, you'll appreciate improved margin rates and more flexible margin features - now fully controlled by Moomoo Canada.
Beyond these, as a Moomoo Canada client, you'll have access to innovative tools and benefits, including:
● AI-powered insights and personalized trading recommendations
● Advanced research and data analytics
● User-friendly mobile and desktop platforms with enhanced security
We're committed to continually improving your trading experience and providing the latest technology and service enhancements.
