Protecting your assets is our top priority
We are committed to upholding the safety of your
assets
and information.
assets
and information.
CA$1 million
Your eligible assets are protected by CIPF coverage of up to $1 million, as we are a member of Canadian Investor Protection Fund (CIPF).
28 million+
With a global presence, we've earned the trust of 28 million users worldwide.
US$159.5 billion
Backed by our parent comoany - FUTU, a Nasdaq-listed firm that manages over US$150 billion in client assets.
Data source: Futu Q3 2025 Financial Results as of 30th September, 2025.
Triple protection for your account
Manage Devices
When you log in from a new device, the system requires you to verify your identity by entering your password, an SMS verification code, and completing a puzzle.
Trade Lock
You can enable Trade Lock, which requires you to enter your trading password before placing any orders. This feature helps ensure the security of your account and prevents unauthorized trades.
Asset Info Lock
You can also enable Asset Info Lock, which requires you to enter your trading password before viewing certain asset information. This feature helps protect your account privacy and prevents unauthorized access to sensitive data.
How we protect your data
Protecting your data, the Canadian way
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), ensuring your data is handled with care and transparency.
Check out our Privacy Policy >
Prohibition of unauthorized sharing
Moomoo Canada will not disclose your personal information to third parties, including any foreign government
Check out our Privacy Policy >
Controlled access to your info
Employee access to your personal data is authorized only when necessary and is strictly monitored. Your data is retained only as long as needed to fulfill our legal and operational obligations.
Prioritized privacy
All employees undergo comprehensive privacy training. You have full control over managing your privacy settings, accessing your personal information, and making updates directly within the app.
Steps to enhance your account security
Protect personal information
Don't share your trading account information with anyone, or post it publicly on the internet or social media.
Use a strong password
Ensure that both your login and trading passwords are complex and difficult to guess.
Immediate action on suspicious activity
If you suspect that your account has been compromised, update your password immediately and contact us for further assistance.
Have more questions?
Contact us: 1-888-436-0085
416-849-0915
FAQ
Is my money insured at Moomoo Canada?
Will Moomoo Canada contact me?
Yes, we will reach out to our clients via email to provide updates on the latest company information. You will only receive marketing emails from no_reply@moomoo.com and no_reply@marketing.ca.moomoo.com. Do not trust messages from any other email addresses claiming to represent moomoo.
What are the best practices to keep my account safe?
Follow these best practices to help protect your information:
1. Always sign out of your account and close your browser when you're finished.
2. Never share your moomoo ID or password with anyone.
3. Avoid logging in from public Wi-Fi networks, libraries, or Internet cafés.
4. Regularly monitor your account activity, trade confirmations, and monthly statements.
5. Contact us immediately at 1-888-436-0085 or 476-849-0915 if you notice any suspicious activity.
1. Always sign out of your account and close your browser when you're finished.
2. Never share your moomoo ID or password with anyone.
3. Avoid logging in from public Wi-Fi networks, libraries, or Internet cafés.
4. Regularly monitor your account activity, trade confirmations, and monthly statements.
5. Contact us immediately at 1-888-436-0085 or 476-849-0915 if you notice any suspicious activity.
What should I do if I think my account has been compromised?
If you suspect unauthorized access to your account:
1. Immediately change your password.
2. Restrict the usage devices and enable trade and information lock.
3. Contact our support team at 1-888-436-0085 or 476-849-0915 and support@ca.moomoo.com if you notice any suspicious activity.
4. Review your account activity for any suspicious transactions.
Our security team will investigate promptly and help secure your account.
1. Immediately change your password.
2. Restrict the usage devices and enable trade and information lock.
3. Contact our support team at 1-888-436-0085 or 476-849-0915 and support@ca.moomoo.com if you notice any suspicious activity.
4. Review your account activity for any suspicious transactions.
Our security team will investigate promptly and help secure your account.